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Compare Bright Pattern vs Genesys PureConnect

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

Bright Pattern - Call Center Software

Bright Pattern

(95)
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Genesys PureConnect - Contact Center Operations Software

Genesys PureConnect

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Overview
Affiliate Disclosure

Description

The Bright Pattern call center software solution offers a simple, easy-to-use interface that provides you with the functionality needed to handle all of your day to day business needs. ... Read More

Genesys PureConnect Operations Software is a powerful software platform for the contact center operations. The software platform is flexible enough to support a range of applications and ... Read More

Entry Level Pricing
  • Not Available
  • Not Available
Free Trial Availability
  • No free trial
  • Free Trial available
Spotsaas Score

9.2/10

Not Available

User Ratings

4.5

(79)

4.2

(777)
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Features

Total Features

10 Features

0 Features

Unique Features

    No features

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    Pricing

    Pricing Option
        Starting From
        • Not Available
        • Not Available
        Pricing Pans
        • Not Available
        • Not Available
        Pricing Pagebright-pattern pricing

        Pricing information not available

        View detailed pricing
        View detailed pricing

        Other Details

        Organization Types supported
        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals
        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals
        Platforms Supported
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Android
        • Installed - Mac
        • Installed - Windows
        • Browser Based (Cloud)
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Android
        • Installed - Mac
        • Installed - Windows
        • Browser Based (Cloud)
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Available
        • Available
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        User Reviews

        User Ratings

        4.5

        (based on 79 reviews)

        4.2

        (based on 777 reviews)

        Rating Distribution

        Excellent

        80

        Very Good

        8

        Good

        6

        Poor

        1

        Terible

        0

        Excellent

        0

        Very Good

        0

        Good

        0

        Poor

        0

        Terible

        0

        Expert's Review generated by AI

        Bright Pattern stands out as a powerful omnichannel platform solution, praised for its user-friendly interface and seamless setup process. Customers appreciate the excellent support provided, ...Read more

        No Expert ai Review available for the product

        Pros and Cons

        • User-friendly program with easy setup and quick issue resolution by the support team.

        • Excellent support during and post-implementation, with a high level of investment and attention to detail.

        • Fantastic call center telephony system with a variety of options for managing customer contacts.

        • Great automation potential in voice and chat scenarios, offering high flexibility and control.

        • Thorough and easy configuration and implementation process with regular follow-ups for maximizing platform usage.

        • Limited integrations and customizations, making it complex for newcomers without adequate support.

        • Limited selection in the Marketplace for additional apps and connectors, hindering access to advanced functionalities.

        • Some users find the rich features and capabilities of the platform intimidating initially.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Read reviews
        Read reviews

        Integrations

        Integration with other apps
        PaySimple
        PaySimple

        4.1

        (684 reviews)
        Salesforce
        Salesforce

        4.3

        (31400 reviews)
        Zapier
        Zapier

        4.3

        (3331 reviews)

        No Integration information available.

        Customers

        Customers
        Hitachi

        Hitachi

        Canary

        Canary

        melco

        melco

        ems CRM

        ems CRM

        Media and Screenshots

        Screenshots
        Agent Desktop

        1 Screenshots

        No screenshots available.

        Videos
        video-0

        3 Videos

        video-0

        7 Videos

        Alternatives

        Alternatives
        Nextiva - Call Center Software
        Nextiva

        4.4

        FIVE CRM - CRM Software
        FIVE CRM
        XCALLY - Call Center Software
        XCALLY
        uContact - Call Center Software
        uContact

        4.9

        Call Center Studio - Call Center Software
        Call Center Studio

        4.7

        Genesys PureEngage - Contact Center Operations Software
        Genesys PureEngage

        4.4

        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Genesys PureConnect offers Free Trial, but Bright Pattern does not.

        Bright Pattern is designed for Large Enterprises, Medium Business and Small Business.

        Genesys PureConnect is designed for Large Enterprises, Medium Business and Small Business.

        Pricing details for both Bright Pattern and Genesys PureConnect are unavailable at this time. Contact the respective providers for more information.

        Some top alternatives to Bright Pattern includes Nextiva, FIVE CRM, XCALLY, HoduCC, Call Center Studio, Truly, Genesys PureEngage, Vonage Contact Center, Genesys PureConnect, RingCentral Contact Center and Whelp.

        Some top alternatives to Genesys PureConnect includes uContact, Call Center Studio, Genesys PureEngage, NICE inContact CXone, VCC Live, 3CX, CxEngage, RingCentral Contact Center, Focus Contact Center and ipSCAPE.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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        9931 Corporate Campus Dr
        Louisville, Kentucky 40223, USA

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        9931 Corporate Campus Dr
        Louisville, Kentucky 40223, USA