Compare Avaya Aura vs ipSCAPE

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Avaya Aura (79) Get Quote Get Quote	ipSCAPE Get Quote Get Quote

Overview
Affiliate Disclosure

Description	Avaya Aura is a contact center operation software designed to help business to streamline the call center operations, improve agent efficiency and performance, and continuously enhance the ... Read More	Revolutionize the way you engage with customers and provide top-notch business experiences with ipSCAPE. This versatile, cloud-based call center software offers omnichannel capabilities to ... Read More
Free Trial Availability	No free trial	No free trial
User Ratings	4.1 (162)
	Get Quote	Get Quote

Software Demo

Demo	View demo	View demo

Pricing

Pricing Option
Pricing Plans	Not Available	Not Available
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Medium Business Large Enterprises Small Business Freelancers Individuals	Medium Business Large Enterprises Small Business Freelancers Individuals
Platforms Supported	Mobile - iOS Browser Based (Cloud) Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)	Mobile - iOS Browser Based (Cloud) Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Not Available	Available
	Get Quote	Get Quote

User Reviews

User Ratings	4.1 (based on 162 reviews)	0 (based on 8 reviews)
Rating Distribution	Excellent 37 Very Good 31 Good 8 Poor 1 Terible 2	Excellent 23 Very Good 4 Good 0 Poor 0 Terible 0
Expert's Review generated by AI	No Expert ai Review available for the product	ipSCAPE has garnered positive feedback from users for its efficient time tracking capabilities, real-time monitoring, and communication features. Users appreciate the system for providing ...Read more
Pros and Cons		Provides accurate time tracking, helping in call management and handling. Easy to log in and access, making it user-friendly. Allows monitoring of call activities and agents' performance for evaluation and improvement. Helpful in communication with customers and resolving their issues efficiently. Useful for tracking queue status and pause reasons in real time. Occasional errors and latency issues may occur, affecting usability. System crashes or errors leading to interruptions in service. Limited visibility on certain metrics like wrapping time or hold duration.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	No Integration information available.	Microsoft Teams 4.3 (32097 reviews) Salesforce 4.3 (31400 reviews) Microsoft Dynamics 365 for Sales 4 (2319 reviews)

Customers

Customers	No Customers information available.	Healius Laithwaite’s Wine Compare Club

Media and Screenshots

Videos	2 Videos	2 Videos

Alternatives

Alternatives	contactSPACE 4.5 uContact 4.9 Call Center Studio 4.7	FIVE CRM uContact 4.9 Call Center Studio 4.7

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Neither Avaya Aura nor ipSCAPE offers a free trial.

Avaya Aura is designed for Large Enterprises, Medium Business and Small Business.

ipSCAPE is designed for Large Enterprises, Medium Business and Small Business.

Pricing details for both Avaya Aura and ipSCAPE are unavailable at this time. Contact the respective providers for more information.

Some top alternatives to Avaya Aura includes contactSPACE, uContact, Call Center Studio, 3CX, Convoso, Callision, ice Contact Center, Vonage Contact Center, i2x and ipSCAPE.

Some top alternatives to ipSCAPE includes FIVE CRM, uContact, Call Center Studio, UJET, Dialpad Contact Center, VCC Live, Zultys MXIE, Vonage Contact Center, Focus Contact Center and RingCentral Engage Digital.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Avaya Aura vs ipSCAPE

Avaya Aura

ipSCAPE

OverviewAffiliate Disclosure

Software Demo

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure