Compare AlertOps vs Incident.io vs Freshservice

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	AlertOps (100) Get Quote Get Quote	Incident.io (126) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	AlertOps is a full-featured incident management platform and community for managing, executing and tracking incidents. AlertOps is powerful real-time alerting software with over 100+ ... Read More	Incident.io is a Slack-integrated incident response platform designed for companies experiencing rapid growth. Our platform makes it easy to manage events that can disrupt daily business ... Read More
Entry Level Pricing	Starts from $5 , Billed Yearly	Starts from $16 , Billed Yearly
Free Trial Availability	Free Trial available	No free trial
Spotsaas Score	9.1/10	7.8/10
User Ratings	4.8 (93)	4.8 (22)
	Get Quote	Get Quote

Software Demo

Demo	View demo	View demo

Features

Total Features	10 Features	5 Features
Unique Features
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Pricing

Pricing Option
Starting From	$5 , Billed Yearly	$16 , Billed Yearly
Pricing Pans	Starter Pack Get Started Mobile App (iOS/Android) E-mail and Push Notifications : Unlimited SMS and Voice Notifications (US/Canada) : 125 SMS / 25 Voice Show more + Standard Get Started Mobile App (iOS/Android) E-mail and Push Notifications : Unlimited SMS and Voice Notifications (US/Canada) : Unlimited Show more + Premium Get Started Mobile App (iOS/Android) E-mail and Push Notifications : Unlimited SMS and Voice Notifications (US/Canada) : Unlimited Show more + Browse all pricing plans	Starter Get Started Viewers - Unlimited Workflows - 3 Custom Field - 5 Show more + Pro Get Started Viewers - Unlimited Workflows - 10 Custom Field - 10 Show more + Enterprise Get Started Viewers - Unlimited Workflows - Unlimited Custom Field - Unlimited Show more +
Pricing Page
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Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Individuals Freelancers	Large Enterprises Medium Business Small Business Individuals Freelancers
Platforms Supported	Browser Based (Cloud) Mobile - iOS Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)	Browser Based (Cloud) Mobile - iOS Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Not Available
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User Reviews

User Ratings	4.8 (based on 93 reviews)	4.8 (based on 22 reviews)
Rating Distribution	Excellent 74 Very Good 26 Good 0 Poor 0 Terible 0	Excellent 120 Very Good 6 Good 0 Poor 0 Terible 0
Expert's Review generated by AI	AlertOps has garnered consistent praise from users for its simplicity, efficiency, and excellent customer support. Users highlight its customizable features that track after-hours alerts tailored ...Read more	Incident.io has garnered high praise for its seamless integration with Slack, making incident management a breeze for teams. Users appreciate the platform's ability to streamline incident ...Read more
Pros and Cons	Efficiently handles on-call responsibilities, reducing operational burdens and allowing users to focus on core tasks. Customizable alerts and integrations tailored to individual needs, with excellent and responsive support. Initial setup and utilization may be challenging for users without adequate guidance due to the system's feature richness. Limited availability of third-party apps and connectors in the marketplace may restrict advanced functionality options.	Seamless integration with Slack, enhancing user experience and familiarity. Automates manual tasks effectively, improving incident response efficiency. Excellent customer support with a responsive and proactive team. Easy to set up and use, with minimal training required for users. Continuous improvement based on user feedback, optimizing the tool for incident management. Limited selection of advanced functionalities and customizations in the Marketplace. Complex features and customizations might be overwhelming for new users without proper guidance.
Positive Reviews	No reviews available for the product	No reviews available for the product
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Integrations

Integration with other apps	Jira 4.4 (17380 reviews) Microsoft Teams 4.3 (32097 reviews) Cherwell Asset Management 4.2 (11 reviews)	No Integration information available.

Customers

Customers	NHS Intel Deloitte	Trainline Loom dbt Labs

Media and Screenshots

Screenshots	No screenshots available.	4 Screenshots
Videos	3 Videos	1 Videos

Alternatives

Alternatives	Freshservice 4.4 PagerDuty 4.5 Opsgenie 4.5	Freshservice 4.4 PagerDuty 4.5 Spike.sh 2.1

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

AlertOps offers Free Trial, but Incident.io does not.

AlertOps is designed for Large Enterprises, Medium Business and Small Business.

Incident.io is designed for Large Enterprises, Medium Business and Small Business.

Pricing for AlertOps Starts at $5/User/Month when Billed Yearly whereas for Incident.io Starts at $16/User/Month when Billed Yearly.

Some top alternatives to AlertOps includes Freshservice, PagerDuty, Opsgenie, VictorOps, YetiCloud, Spike.sh, Zenduty, Incident.io, StatusCast Incident Management, PagerTree and Kintaba.

Some top alternatives to Incident.io includes Freshservice, PagerDuty, Spike.sh, Mission Manager, FireHydrant, Rootly, Zenduty, StatusCast Incident Management, PagerTree, ResQ and Kintaba.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare AlertOps vs Incident.io vs Freshservice

AlertOps

Incident.io

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure