Spot Score

Sparkcentral

Transform your customer service experience with Sparkcentral.

4.4

(94)

Save to Favourites

Add to compare

Sparkcentral offers custom pricing plan

Request a Quote

Overview

Features

Pricing

Alternatives

Ratings

Media

Support

FAQs

What is Sparkcentral?

Affiliate Disclosure

Sparkcentral is a top-notch customer service SaaS platform designed for managing multiple asynchronous messaging channels. Our platform empowers users to handle high volumes of messages with the support of both human and virtual customer service agents. Our Automated Message Distribution (AMD) engine lies at the center of our Digital SaaS Platform, allowing seamless management of various channels like WhatsApp, Facebook, Facebook Messenger, Instagram, SMS, RCS, ABC, and modern live chat SDKs for In-Web and In-App messaging. With Sparkcentral, you can provide exceptional customer service efficiently and effectively.

Pricing

Sparkcentral offers custom pricing plan

Customer Type

Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud

Sparkcentral software demo

View demo

Sparkcentral Features

Show Feature Explanation

Features Score:

Sparkcentral Pricing

Visit website

Free Trial

Not available

Sparkcentral Pricing

Sparkcentral offers custom pricing plan

Pricing Model

Paid Plans (Quotation Based )

Visit website

Pricing Plans

Sparkcentral

Manage asynchronous workflows
Increase message throughput
Work at the customer’s pace
Productive Agent Desktop
AI Virtual Agent Framework

Show more +

Explore in-depth pricing

Free Sparkcentral Alternatives

Recommended

ZoomInfo Chat

Transform your website chats into ...

8.2

Visit website Compare Sparkcentral vs ZoomInfo Chat

LiveAgent

Connect with your customers on all ...

9.8

Excellent

Compare Sparkcentral vs LiveAgent

Salesforce Service Cloud

Customer service made smarter, ...

9.6

Excellent

Compare Sparkcentral vs Salesforce Service Cloud

SupportChamp

Unify your team, elevate your ...

Compare Sparkcentral vs SupportChamp

Zendesk Chat

Boost customer engagement with ...

9.0

Compare Sparkcentral vs Zendesk Chat

Zoho SalesIQ

Revolutionize your customer engagement.

8.9

Very Good

Compare Sparkcentral vs Zoho SalesIQ

Smartchat

Connect, convert and grow your ...

8.3

Compare Sparkcentral vs Smartchat

ChatFlow247

Boost conversions and engage ...

8.2

Very Good

Compare Sparkcentral vs ChatFlow247

Freshchat

Upgrade your customer service with ...

9.5

Very Good

Compare Sparkcentral vs Freshchat

Little SaaS Communication

Streamline customer communication ...

8.0

Excellent

Compare Sparkcentral vs Little SaaS Communication

View all Sparkcentral alternatives

Sparkcentral Reviews & Ratings

4.4

Very Good

Based on 94 ratings & 70 reviews

Rating Distribution

Excellent

(50)

Very Good

(18)

Good

(2)

Poor

(0)

Terible

(0)

User Review

Anonymous User

01/18/22

3.5 out of 5

"I used Sparkcentral for social media contacts"

What do you like best about Sparkcentral by Hootsuite? I liked that I could click into the social media platform, the platforms were separated quues, ...

Anonymous User

01/18/22

3.5 out of 5

"I used Sparkcentral for social media contacts"

What do you like best about Sparkcentral by Hootsuite? I liked that I could click into the social media platform, the platforms were separated quues, ...

Jacob S

12/23/21

5 out of 5

"It's a walk in the (S)park"

What do you like best about Sparkcentral by Hootsuite? Sparkcentral is next level when it comes to customer support. Our agents are able to offer ...

Megan M

12/15/21

5 out of 5

"Customer Driven"

What do you like best about Sparkcentral by Hootsuite? We are a multi-lingual organization. The automatic language detection was a big win for us. The ...

View all Reviews

Sparkcentral Support

Customer Service

24/7 (Live rep)

Business Hours

Online

Location

New York, New York

Reach out to Sparkcentral Social channels

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Sparkcentral is a Live Chat Software. Sparkcentral offers Visitor Targeting, Transfers, Shortcut Messages, Offline Form, Knowledge Database and many more functionalities.

Some top alternatives to Sparkcentral includes ZoomInfo Chat, LiveAgent, Salesforce Service Cloud, SupportChamp and Salesforce Chat.

Yes, Sparkcentral provides API.

No, Sparkcentral doesn't provide mobile app.

Sparkcentral is located in New York, New York

Sparkcentral offers Quotation Based pricing model

We don't have information regarding integrations of the Sparkcentral as of now.

The starting price is not disclosed by Sparkcentral. You can visit Sparkcentral pricing page to get the latest pricing.

Researched by Rajat Gupta