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Compare Zoho Desk vs Zoho Forms

Overview

Description

Zoho Desk help desk software offers a free help desk with popular features. In addition to free users, individuals can manage unlimited agents, create templates to make it easier for agents ... Read More

Zoho Forms is a free online form builder - create & share online forms, surveys & quizzes. Customize online forms with over 120+ fields & 100+ templates. Build powerful web forms for ... Read More

Entry Level Pricing
  • Starts from $7 , yearly
  • Starts from $12 , Billed Yearly
Free Trial Availability
Spotsaas Score

9.7/10

9.3/10

User Ratings
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Software Demo

Demo

View demo

View demo

Features

Total Features

27 Features

26 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $7 , yearly
          • $12 , Billed Yearly
          Pricing Plans
          • Express

            $9

            /user/month

            • Small business essentials:

            • Email

            • Social media

            Show more +

          • Standard

            $20

            /user/month

            • Everything in Express +

            • Live chat (Business Messaging)

            • Instant messaging

            Show more +

          • Professional

            $35

            /user/month

            • Everything in Standard +

            • Telephony

            • Blueprints

            Show more +

          • Browse all pricing plans

          Other Details

          Organization Types supported
          • Individuals
          • Freelancers
          • Medium Business
          • Small Business
          • Large Enterprises
          • Individuals
          • Freelancers
          • Medium Business
          • Small Business
          • Large Enterprises
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
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          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          2628

          Very Good

          1272

          Good

          213

          Poor

          15

          Terible

          19

          Excellent

          102

          Very Good

          35

          Good

          2

          Poor

          1

          Terible

          1

          Expert's Review generated by AI

          Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ...Read more

          Zoho Forms has garnered consistent positive feedback from users, highlighting its ease of use and efficiency in creating forms. Users appreciate the seamless process of form creation and sharing, ...Read more

          Pros and Cons
          • Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.

          • Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.

          • Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.

          • Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.

          • Although mobile support is available, certain functionalities may be more limited compared to the desktop version.

          • Configuring advanced features and integrations may require time and technical knowledge.

          • Provides easy and quick form creation with drag-and-drop features, making it simple for users from any background.

          • Allows secure and versatile data collection, analysis, and survey functionality, enhancing customer interaction and feedback.

          • Seamless integration with other Zoho products, offering a cohesive experience within the Zoho ecosystem.

          • Offers flexible customization options for forms, enabling users to align with brand guidelines and specific requirements.

          • A cost-effective solution with a wide range of interconnected tools, suitable for small and medium-sized businesses.

          • Requires additional technical expertise for advanced customizations, potentially challenging for beginners without proper guidance.

          • Limited mobile-friendliness and design templates, hindering the aesthetic appeal and accessibility on various devices.

          • Lack of extensive Marketplace app selection, limiting integration options and advanced functionalities.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Customers

          Customers
          NHS

          NHS

          Rogers

          Rogers

          ESSILOR

          ESSILOR

          No Customers information available.

          Media and Screenshots

          Screenshots
          Zoho Desk

          4 Screenshots

          No screenshots available.

          Videos
          video-0

          4 Videos

          video-0

          1 Videos

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both Zoho Desk and Zoho Forms offer a Free Trial.

          Zoho Desk is designed for Large Enterprises, Medium Business and Small Business.

          Zoho Forms is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

          Pricing for Zoho Desk Starts at $7/user/month when yearly whereas for Zoho Forms Starts at $12/Month when Billed Yearly.

          Some top alternatives to Zoho Desk includes Zendesk Support, Tidio Helpdesk, ManageEngine ServiceDesk Plus, Jira Service Desk, HelpDesk, SysAid, Desky, ReadyDesk, Sitehelpdesk, Trakdesk, HESK and BoldDesk.

          Some top alternatives to Zoho Forms includes Zoho Survey, Cognito Forms, Formsite, Formstack, Typeform, Google Forms, Jotform, MightyForms, 123FormBuilder, Forms, Forms.io by 500apps and FormLink.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].