Compare Zoho Desk vs Zoho Assist

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Zoho Desk (4147) Visit website Visit Website *sponsored	Zoho Assist (2172) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	Zoho Desk help desk software offers a free help desk with popular features. In addition to free users, individuals can manage unlimited agents, create templates to make it easier for agents ... Read More	Zoho Assist is the remote access software that provides secure, remote, and real-time access to company servers. This software gives you the ability to connect to your computer - wherever ... Read More
Entry Level Pricing	Starts from $7 , yearly	Starts from $10 , Billed Yearly
Free Trial Availability	Get Free Trial	Get Free Trial
Spotsaas Score	9.7/10	9.3/10
User Ratings	4.4 (3462)	4.5 (1074)
	Visit website	Get Quote

Software Demo

Demo	View demo	View demo

Features

Total Features	27 Features	8 Features
Unique Features
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Pricing

Pricing Option
Starting From	$7 , yearly	$10 , Billed Yearly
Pricing Plans	Express $9 /user/month Get Started Small business essentials: Email Social media Show more + Standard $20 /user/month Get Started Everything in Express + Live chat (Business Messaging) Instant messaging Show more + Professional $35 /user/month Get Started Everything in Standard + Telephony Blueprints Show more + Browse all pricing plans	Free Get Started 1 Remote Support Technician 5 Unattended Computers Instant Chat Show more + Standard (Remote Support) Get Started Includes features of Free plan, plus File Transfer Multi Monitor Navigation Show more + Professional (Remote Support) Get Started Includes features of Standard plan, plus Mobile Apps (iOS, Android) Schedule Sessions Show more + Browse all pricing plans
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Freelancers Large Enterprises Medium Business Small Business Individuals	Freelancers Large Enterprises Medium Business Small Business Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Visit Website	Get Quote

User Reviews

User Ratings	4.4 (based on 3462 reviews)	4.5 (based on 1074 reviews)
Rating Distribution	Excellent 2628 Very Good 1272 Good 213 Poor 15 Terible 19	Excellent 2128 Very Good 40 Good 3 Poor 0 Terible 1
Expert's Review generated by AI	Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ...Read more	Zoho Social stands out as an intuitive and user-friendly platform for social media management, as highlighted by multiple users over the past year. Customers praise its ease of use, seamless ...Read more
Pros and Cons	Easily integrates with Zoho applications and third-party tools, enhancing workflow automation. Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations. Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard. Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses. Although mobile support is available, certain functionalities may be more limited compared to the desktop version. Configuring advanced features and integrations may require time and technical knowledge.	Easy and friendly to use with no complicated operations, suitable for beginners. Provides smooth platform for mail and project management, enhancing user experience. Offers efficient tools for social media monitoring and reporting, aiding in engagement improvement. User-friendly interface with intuitive dashboard providing clear overview of social media activities. Responsive and helpful customer support, enhancing user experience. Could be intimidating for newcomers due to the richness of features and customizations without proper support. Limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities. Could benefit from more advanced tracking features for team activities, especially for managing virtual assistants or large social media teams.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	Zoho Books 4.5 (565 reviews) Jira 4.4 (17380 reviews) Trello 4.3 (34350 reviews)	Jira 4.4 (17380 reviews) WordPress 4.1 (25641 reviews) Salesforce 4.3 (31400 reviews)

Customers

Customers	NHS Rogers ESSILOR	No Customers information available.

Media and Screenshots

Screenshots	4 Screenshots	7 Screenshots
Videos	4 Videos	3 Videos

Alternatives

Alternatives	Zendesk Support 4.3 Tidio Helpdesk ManageEngine ServiceDesk Plus 4.2	No Alternative products available.

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Zoho Desk and Zoho Assist offer a Free Trial.

Zoho Desk is designed for Large Enterprises, Medium Business and Small Business.

Zoho Assist is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

Pricing for Zoho Desk Starts at $7/user/month when yearly whereas for Zoho Assist Starts at $10/User/Month when Billed Yearly.

Some top alternatives to Zoho Desk includes Zendesk Support, Tidio Helpdesk, ManageEngine ServiceDesk Plus, Jira Service Desk, HelpDesk, SysAid, Desky, ReadyDesk, Sitehelpdesk, Trakdesk, HESK and BoldDesk.

Some top alternatives to Zoho Assist includes and undefined.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Zoho Desk vs Zoho Assist

Zoho Desk

Zoho Assist

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure