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Compare Zoho Desk vs SmartSupport

Overview

Description

Zoho Desk help desk software offers a free help desk with popular features. In addition to free users, individuals can manage unlimited agents, create templates to make it easier for agents ... Read More

A new Wiki-inspired approach to knowledge base software has made it easy for the little guy to understand and use. Smaller companies are able to use this software more effectively than ever ... Read More

Entry Level Pricing
  • Starts from $7 , yearly
  • Not Available
Free Trial Availability
  • Free Trial available
Spotsaas Score

9.7/10

Not Available

User Ratings

0.5

(2)
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Software Demo

Demo

View demo

SmartSupport has not given any software demo yet

If you're the owner of this profile, add your demo.Contact us

Features

Total Features

27 Features

0 Features

Unique Features

    No features

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    Pricing

    Pricing Option
        Starting From
        • $7 , yearly
        • Not Available
        Pricing Plans
        • Express

          $9

          /user/month

          • Small business essentials:

          • Email

          • Social media

          Show more +

        • Standard

          $20

          /user/month

          • Everything in Express +

          • Live chat (Business Messaging)

          • Instant messaging

          Show more +

        • Professional

          $35

          /user/month

          • Everything in Standard +

          • Telephony

          • Blueprints

          Show more +

        • Browse all pricing plans
        • Not Available

        Other Details

        Organization Types supported
        • Medium Business
        • Small Business
        • Large Enterprises
        • Individuals
        • Freelancers
        • Medium Business
        • Small Business
        • Large Enterprises
        • Individuals
        • Freelancers
        Platforms Supported
        • Browser Based (Cloud)
        • Mobile - iOS
        • Mobile - Android
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - iOS
        • Mobile - Android
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Available
        • Not Available
        Get Quote

        User Reviews

        User Ratings
        Rating Distribution

        Excellent

        2628

        Very Good

        1272

        Good

        213

        Poor

        15

        Terible

        19

        Excellent

        0

        Very Good

        0

        Good

        0

        Poor

        0

        Terible

        1

        Expert's Review generated by AI

        Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ...Read more

        No Expert ai Review available for the product

        Pros and Cons
        • Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.

        • Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.

        • Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.

        • Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.

        • Although mobile support is available, certain functionalities may be more limited compared to the desktop version.

        • Configuring advanced features and integrations may require time and technical knowledge.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Negative Reviews

        No reviews available for the product

        No reviews available for the product

        Integrations

        Integration with other apps

        No Integration information available.

        Customers

        Customers
        NHS

        NHS

        Rogers

        Rogers

        ESSILOR

        ESSILOR

        No Customers information available.

        Media and Screenshots

        Screenshots
        Zoho Desk

        4 Screenshots

        No screenshots available.

        Videos
        video-0

        4 Videos

        No videos available.

        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Yes, both Zoho Desk and SmartSupport offer a Free Trial.

        Zoho Desk is designed for Large Enterprises, Medium Business and Small Business.

        SmartSupport is designed for Large Enterprises, Medium Business and Small Business.

        The starting price of Zoho Desk begins at $7/user/month when yearly, while pricing details for SmartSupport are unavailable.

        Some top alternatives to Zoho Desk includes Zendesk Support, Tidio Helpdesk, ManageEngine ServiceDesk Plus, Jira Service Desk, HelpDesk, SysAid, Desky, ReadyDesk, Sitehelpdesk, Trakdesk, HESK and BoldDesk.

        Some top alternatives to SmartSupport includes KBPublisher, Drupal Wiki, TWiki, KnowledgeBase Manager Pro, Omnistar Kbase, Talisma KnowledgeBase, KnowledgeOwl, PaceKB, KnowledgeBase and ProProfs Knowledge Base.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].