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Compare Zendesk Support vs Zoho Assist

Overview

Description

Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface ... Read More

Zoho Assist is the remote access software that provides secure, remote, and real-time access to company servers. This software gives you the ability to connect to your computer - wherever ... Read More

Entry Level Pricing
  • Starts from $19 , yearly
  • Starts from $10 , Billed Yearly
Free Trial Availability
Spotsaas Score

9.2/10

9.3/10

User Ratings
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Software Demo

Demo

View demo

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Features

Total Features

29 Features

8 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $19 , yearly
          • $10 , Billed Yearly
          Pricing Plans
          • Support Team

            $25

            /user/month

            • Ticketing system

            • Email

            • Contact form and Web Widget

            Show more +

          • Suite Team

            $69

            /user/month

            • Support Team; plus

            • AI agents

            • Customer and internal knowledge base

            Show more +

          • Suite Professional

            $149

            /user/month

            • Suite Team plus

            • Live and custom analytics

            • Skills-based routing

            Show more +

          • Browse all pricing plans
          • Free

            • 1 Remote Support Technician

            • 5 Unattended Computers

            • Instant Chat

            Show more +

          • Standard (Remote Support)

            • Includes features of Free plan, plus

            • File Transfer

            • Multi Monitor Navigation

            Show more +

          • Professional (Remote Support)

            • Includes features of Standard plan, plus

            • Mobile Apps (iOS, Android)

            • Schedule Sessions

            Show more +

          • Browse all pricing plans

          Other Details

          Organization Types supported
          • Freelancers
          • Large Enterprises
          • Medium Business
          • Small Business
          • Individuals
          • Freelancers
          • Large Enterprises
          • Medium Business
          • Small Business
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
          Get Quote

          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          1493

          Very Good

          214

          Good

          31

          Poor

          7

          Terible

          12

          Excellent

          2128

          Very Good

          40

          Good

          3

          Poor

          0

          Terible

          1

          Expert's Review generated by AI

          Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language ...Read more

          Zoho Social stands out as an intuitive and user-friendly platform for social media management, as highlighted by multiple users over the past year. Customers praise its ease of use, seamless ...Read more

          Pros and Cons
          • It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.

          • By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.

          • The system leverages natural language processing, eliminating the learning curve and making customer service operations more seamless.

          • Zendesk Support offers an intuitive and easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.

          • While the platform is designed for ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.

          • Easy and friendly to use with no complicated operations, suitable for beginners.

          • Provides smooth platform for mail and project management, enhancing user experience.

          • Offers efficient tools for social media monitoring and reporting, aiding in engagement improvement.

          • User-friendly interface with intuitive dashboard providing clear overview of social media activities.

          • Responsive and helpful customer support, enhancing user experience.

          • Could be intimidating for newcomers due to the richness of features and customizations without proper support.

          • Limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.

          • Could benefit from more advanced tracking features for team activities, especially for managing virtual assistants or large social media teams.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Integrations

          Customers

          Customers
          Uber

          Uber

          Siemens

          Siemens

          Shopify

          Shopify

          No Customers information available.

          Media and Screenshots

          Screenshots
          Zendesk

          5 Screenshots

          Microsoft Teams Integration screenshot

          7 Screenshots

          Videos
          video-0

          2 Videos

          video-0

          3 Videos

          Alternatives

          Alternatives

          No Alternative products available.

          Add to Compare

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both Zendesk Support and Zoho Assist offer a Free Trial.

          Zendesk Support is designed for Large Enterprises, Medium Business and Small Business.

          Zoho Assist is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

          Pricing for Zendesk Support Starts at $19/user/month when yearly whereas for Zoho Assist Starts at $10/User/Month when Billed Yearly.

          Some top alternatives to Zendesk Support includes Zoho Desk, Tidio Helpdesk, Deskero, Support Hub, HelpDesk, Desky, Help Scout, Salesforce Service Cloud, ReadyDesk, Sitehelpdesk, HESK and BoldDesk.

          Some top alternatives to Zoho Assist includes and undefined.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].