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Compare Zendesk Support vs WorkRamp vs Trainual

Overview

Description

Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface ... Read More

WorkRamp is a highly customizable platform for managing and tracking learning activities. Employs content management, social bookmarking, library management tools, dashboards and ... Read More

Entry Level Pricing
  • Starts from $19 , yearly
  • Not Available
Free Trial Availability
  • No free trial
Spotsaas Score

9.2/10

Not Available

User Ratings
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Software Demo

Demo

View demo

View demo

Features

Total Features

29 Features

16 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $19 , yearly
          • Not Available
          Pricing Plans
          • Support Team

            $25

            /user/month

            • Ticketing system

            • Email

            • Contact form and Web Widget

            Show more +

          • Suite Team

            $69

            /user/month

            • Support Team; plus

            • AI agents

            • Customer and internal knowledge base

            Show more +

          • Suite Professional

            $149

            /user/month

            • Suite Team plus

            • Live and custom analytics

            • Skills-based routing

            Show more +

          • Browse all pricing plans
          • Not Available

          Other Details

          Organization Types supported
          • Freelancers
          • Medium Business
          • Small Business
          • Large Enterprises
          • Individuals
          • Freelancers
          • Medium Business
          • Small Business
          • Large Enterprises
          • Individuals
          Platforms Supported
          • Mobile - Android
          • Mobile - iOS
          • Browser Based (Cloud)
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Browser Based (Cloud)
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
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          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          1493

          Very Good

          214

          Good

          31

          Poor

          7

          Terible

          12

          Excellent

          313

          Very Good

          164

          Good

          14

          Poor

          2

          Terible

          2

          Expert's Review generated by AI

          Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language ...Read more

          WorkRamp is a powerful and highly customizable learning management platform designed to streamline corporate training. Its intuitive content creation tools enable users to develop professional ...Read more

          Pros and Cons
          • It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.

          • By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.

          • The system leverages natural language processing, eliminating the learning curve and making customer service operations more seamless.

          • Zendesk Support offers an intuitive and easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.

          • While the platform is designed for ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.

          • Enables users to develop professional-quality training materials in minutes, streamlining the learning process.

          • Dashboards and segmentation features provide in-depth insights into employee progress and training effectiveness

          • Includes content management, social bookmarking, and library tools for a seamless learning experience.

          • WorkRamp allows extensive customization, making it ideal for organizations with specific training needs.

          • The extensive features may require time for new users to master.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Integrations

          Customers

          Customers
          Uber

          Uber

          Siemens

          Siemens

          Shopify

          Shopify

          Box

          Box

          Unity

          Unity

          Intercom

          Intercom

          Media and Screenshots

          Screenshots
          Zendesk

          5 Screenshots

          Workramp - AI

          3 Screenshots

          Videos
          video-0

          2 Videos

          video-0

          2 Videos

          Alternatives

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Zendesk Support offers Free Trial, but WorkRamp does not.

          Zendesk Support is designed for Large Enterprises, Medium Business and Small Business.

          WorkRamp is designed for Large Enterprises, Medium Business and Small Business.

          The starting price of Zendesk Support begins at $19/user/month when yearly, while pricing details for WorkRamp are unavailable.

          Some top alternatives to Zendesk Support includes Zoho Desk, Tidio Helpdesk, Deskero, Support Hub, HelpDesk, Desky, Help Scout, Salesforce Service Cloud, ReadyDesk, Sitehelpdesk, HESK and BoldDesk.

          Some top alternatives to WorkRamp includes Trainual, TalentLMS, itslearning, LearningCart, LearnUpon, Easy LMS, eloomi, LMS365, Simplify LMS, Skill Lake, ScholarLMS, CleverLMS and LMS Collaborator.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].