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Compare Zendesk Support vs Hyperproof

Overview

Description

Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface ... Read More

Introducing Hyperproof, the ultimate solution for businesses focused on security and compliance needs. As an innovative platform for security assurance and compliance operations, Hyperproof ... Read More

Entry Level Pricing
  • Starts from $19 , yearly
  • Not Available
Free Trial Availability
  • No free trial
Spotsaas Score

9.2/10

Not Available

User Ratings
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Software Demo

Demo

Features

Total Features

29 Features

11 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $19 , yearly
          • Not Available
          Pricing Plans
          • Support Team

            $25

            /user/month

            • Ticketing system

            • Email

            • Contact form and Web Widget

            Show more +

          • Suite Team

            $69

            /user/month

            • Support Team; plus

            • AI agents

            • Customer and internal knowledge base

            Show more +

          • Suite Professional

            $149

            /user/month

            • Suite Team plus

            • Live and custom analytics

            • Skills-based routing

            Show more +

          • Browse all pricing plans
          • Not Available

          Other Details

          Organization Types supported
          • Large Enterprises
          • Small Business
          • Medium Business
          • Large Enterprises
          • Small Business
          • Medium Business
          Platforms Supported
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Not Available
          Get Quote

          User Reviews

          User Ratings

          5

          (based on 4 reviews)

          Rating Distribution

          Excellent

          1493

          Very Good

          214

          Good

          31

          Poor

          7

          Terible

          12

          Excellent

          0

          Very Good

          0

          Good

          0

          Poor

          0

          Terible

          0

          Expert's Review generated by AI

          Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language ...Read more

          Hyperproof is a game-changer in the security assurance and compliance space. As someone who’s reviewed countless GRC platforms, I was impressed by Hyperproof’s ability to centralize compliance ...Read more

          Pros and Cons
          • It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.

          • By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.

          • The system leverages natural language processing, eliminating the learning curve and making customer service operations more seamless.

          • Zendesk Support offers an intuitive and easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.

          • While the platform is designed for ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.

          • Hyperproof excels at consolidating all compliance-related data and documentation into a single platform, making it significantly easier for teams to manage, track, and act on security and compliance initiatives.

          • With audit fatigue being a common challenge, Hyperproof’s intuitive reporting and evidence management system simplifies audit processes, saving time and reducing stress across stakeholders.

          • The platform helps organizations identify, assess, and manage risks proactively, rather than reactively—empowering leadership with early warning signs and trend analysis

          • Designed to scale with the organization, Hyperproof supports complex compliance needs as businesses grow—making it suitable for startups to enterprises alike.

          • While the interface is intuitive, some of the more advanced compliance workflows and integrations may require extra training or onboarding support.

          • Although Hyperproof integrates with many popular tools, certain niche or legacy systems may require custom integrations or third-party connectors.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Customers

          Customers
          Uber

          Uber

          Siemens

          Siemens

          Shopify

          Shopify

          Outreach

          Outreach

          Sophos

          Sophos

          Instacart

          Instacart

          Media and Screenshots

          Screenshots
          Zendesk

          5 Screenshots

          Compliance Operations

          7 Screenshots

          Videos
          video-0

          2 Videos

          video-0

          3 Videos

          Alternatives

          Alternatives

          No Alternative products available.

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Zendesk Support offers Free Trial, but Hyperproof does not.

          Zendesk Support is designed for Large Enterprises, Medium Business and Small Business.

          Hyperproof is designed for Large Enterprises, Small Business and Medium Business.

          The starting price of Zendesk Support begins at $19/user/month when yearly, while pricing details for Hyperproof are unavailable.

          Some top alternatives to Zendesk Support includes Zoho Desk, Tidio Helpdesk, Deskero, Support Hub, HelpDesk, Desky, Help Scout, Salesforce Service Cloud, ReadyDesk, Sitehelpdesk, HESK and BoldDesk.

          Some top alternatives to Hyperproof includes and undefined.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].