Compare Zendesk Support vs Document360

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Zendesk Support (1757) Visit website Visit Website *sponsored	Document360 (231) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface ... Read More	Document360, the Enterprise Wiki software, combines the power of structured content management with the flexibility of wikis to deliver an innovative solution for enterprise content ... Read More
Entry Level Pricing	Starts from $19 , yearly	Starts from $99 , Billed Yearly
Free Trial Availability	Get Free Trial	No free trial
Spotsaas Score	9.2/10	Not Available
User Ratings	4.3 (7934)	4.7 (571)
	Visit website	Get Quote

Software Demo

Demo	View demo	View demo

Features

Total Features	18 Features	0 Features
Unique Features		No features
	Visit website	Get Quote

Pricing

Pricing Option
Starting From	$19 , yearly	$99 , Billed Yearly
Pricing Pans	Support Team $25 /user/month Get Started Ticketing system Email Contact form and Web Widget Show more + Suite Team $69 /user/month Get Started Support Team; plus AI agents Customer and internal knowledge base Show more + Suite Professional $149 /user/month Get Started Suite Team plus Live and custom analytics Skills-based routing Show more + Browse all pricing plans	Free Get Started 5 Team Accounts Knowledge Base Version Public Knowledge Base Show more + Startup Get Started $ 99 per project, per month billed yearly, $ 119 per project, per month billed monthly 5 Team Accounts Knowledge Base Version Show more + Business Get Started $ 249 per project, per month billed yearly, $ 299 per project, per month billed monthly 20 Team Accounts 2 Knowledge Base Versions Show more + Browse all pricing plans
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Medium Business Small Business Large Enterprises Individuals Freelancers	Medium Business Small Business Large Enterprises Individuals Freelancers
Platforms Supported	Browser Based (Cloud) Mobile - iOS Mobile - Android Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - iOS Mobile - Android Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Visit Website	Get Quote

User Reviews

User Ratings	4.3 (based on 7934 reviews)	4.7 (based on 571 reviews)
Rating Distribution	Excellent 1493 Very Good 214 Good 31 Poor 7 Terible 12	Excellent 215 Very Good 12 Good 3 Poor 1 Terible 0
Expert's Review generated by AI	No Expert ai Review available for the product	No Expert ai Review available for the product
Pros and Cons	No pros or cons available for the product
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	No Integration information available.	Confluence 4.1 (7140 reviews) WordPress 4.1 (25641 reviews) Zendesk Support 4.3 (7934 reviews)

Customers

Customers	Siemens LUSH Missouri Star	Dataddo Etonx Igneous

Media and Screenshots

Screenshots	2 Screenshots	2 Screenshots
Videos	2 Videos	2 Videos

Alternatives

Alternatives	Zoho Desk 4.4 ManageEngine ServiceDesk Plus 4.2 Deskero 4.3	KBPublisher 2.6 Drupal Wiki Eniston

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Zendesk Support offers Free Trial, but Document360 does not.

Zendesk Support is designed for Large Enterprises, Medium Business and Small Business.

Document360 is designed for Large Enterprises, Medium Business and Small Business.

Pricing for Zendesk Support Starts at $19/user/month when yearly whereas for Document360 Starts at $99/Month when Billed Yearly.

Some top alternatives to Zendesk Support includes Zoho Desk, ManageEngine ServiceDesk Plus, Deskero, Support Hub, HelpDesk, Desky, Help Scout, Salesforce Service Cloud, ReadyDesk, Sitehelpdesk, HESK and BoldDesk.

Some top alternatives to Document360 includes KBPublisher, Drupal Wiki, Eniston, KnowledgeBase Manager Pro, Talisma KnowledgeBase, Helpjuice, KnowledgeOwl, GoGoWorx, KnowledgeBase and ProProfs Knowledge Base.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Zendesk Support vs Document360

Zendesk Support

Document360

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure