Document360

The best alternative to helpdesk knowledgebase

What do you like best? Document360 in comparison to help desk knowledgebases has robust features and easy to train. We were able to get this running across the organization in no time at all. Document360 user interface is very clean and simple, being able to create, manage and publish content online seamlessly. We've also had great feedback from the users who are content creators for our product documentation. Markdown editor gives you a seamless experience as both technical and ...

A reasonable choice for knowledge management

What do you like best? Another great enterprise product from Kovai.co. Document360 works well as a knowledge base for employee support as well as being a good resource for external customer support. The ability to version control makes the job easy, avoid conusion for the users as we know the knowledge base articles are not static and require an update, without version control the writers will typically overwrite a portion of the document, replace images without any tracking. There are ...

Great platform for product documentation

What do you like best? Category management of document360 was an innovative feature with easy drag and drop options. This enables you to create categories and subcategories to multi level categories organising complex documentation in a simple manner. There is also an option to provide custom icons to each category which makes it easy to identify. What do you dislike? I am tech savy and have used many softwares in the past. This one is built with quality and you will realise once ...

An excellent writing platform

What do you like best? I'm a content creator and Document 360 helps me with it. The dashboard is simple, easy to understand, and it allows me to upload and edit seamlessly. The features are just perfect from formatting till submitting the content. What do you dislike? Nothing, everything seems just fine and seamless. Recommendations to others considering the product: It will be a great investment for maintaining Docs. What problems are you solving with the product? ...

Self service online knowledge based portal

What do you like best? The portal has the feature of publishing documents both privately and publicly What do you dislike? Early to comment as I started to use it for a few months What problems are you solving with the product? What benefits have you realized? As businesses we were after a solution that could host our internal knowledge base privately the ability assign certain folders to a group users granting them access was a key feature we were looking for

Glad to have Document360

It’s very helpful to setup an access for only a range of IP addresses within our network, this is very important for our data security. Document360 is an excellent tool where we can keep all our information safe, grant access to some team members only, grant access based on IP address.

360 degree approach to knowledge base creation

For content creation and use analytical feature for business operations Document 360 works best. Its simple interface and data security features with multiple channel integration helps the user to share their content easily. Slightly expensive but works at its best.

A great SaaS Tool.

What do you like best? Document360 is a SaaS platform that encourages you to manufacture a great self-service information base for your clients. You do not have to be an engineer to get the basics. You can create a very much-organized hierarchy of all your insight base substance. To keep your insight base secure, Document360 allows applying limitations who can access what. Document360 automatically backs up your ventures each day. You can integrate your insight base with your different ...

Using Document360 to build FAQ help site

What do you like best? We have been using Document360 to build FAQ for few of our services which ultimately results in fewer contacts to customer service team. The helpsite can be developed based on the real time customer needs and seen decrease in service calls and emails since then. Easy user friendly interface What do you dislike? There is no option for custom template, not that I have seen and would be a feature that can save time if ready to go templates were build. What ...

A well-thought out product

We went for Document360 because of its power to make your knowledge base private (internal). Users were permitted to login with an account to access articles which was exactly what we wanted. An easy-to-learn and easy-to-use platform that would do both authoring and publishing of content for us.