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Compare SuiteCRM vs Freshsales vs Salesforce Sales Cloud vs Pipedrive

SuiteCRM - CRM Software
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Overview

Description

SuiteCRM is a cloud hosted Customer Relationship Management application. It's a web-based software system that helps businesses and organizations to manage their contacts, leads, customers, ... Read More

Freshsales is a complete Sales & CRM solution that will help you make your sales team much more productive by getting rid of their chronic information overload and improve hiring with an ... Read More

Entry Level Pricing
  • Not Available
  • Starts from $9 , yearly
Free Trial Availability
Spotsaas Score

8.9/10

9.3/10

User Ratings

4.3

(91)
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Software Demo

Demo

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Features

Total Features

9 Features

10 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • Not Available
          • $9 , yearly
          Pricing Pans
          • Not Available
          • Growth

            $11

            /user/month

            • Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels

            • Kanban View for Contacts, Accounts, and Deals

            • Contact Lifecycle Stages

            Show more +

          • Pro

            $39

            /user/month

            • Ideal for growing & mid-sized businesses requiring advanced capabilities and AI assistance

            • Everything in Growth, plus

            • Contact Scoring by Freddy AI

            Show more +

          • Enterprise

            $71

            /user/month

            • Designed for mid to large-sized businesses needing advanced customization and governance capabilities

            • Everything in Pro, plus

            • Field-level Permissions

            Show more +

          Pricing Pagesuitecrm pricingfreshsales pricing

          Other Details

          Organization Types supported
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
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          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          79

          Very Good

          23

          Good

          4

          Poor

          2

          Terible

          1

          Excellent

          447

          Very Good

          73

          Good

          6

          Poor

          2

          Terible

          5

          Expert's Review generated by AI

          SuiteCRM has consistently proven itself as a robust and cost-effective solution for businesses looking to enhance their customer relationship management processes. Its open-source nature is a ...Read more

          Freshsales has established itself as a robust, user-friendly CRM platform that is particularly well-suited for businesses of all sizes, offering a strong blend of features without breaking the ...Read more

          Pros and Cons
          • Intuitive and user-friendly, making it easy to set up dashboards and manage tasks with little technical expertise.

          • Highly customizable with open-source capabilities, allowing businesses to tailor the system to specific needs.

          • Cost-effective solution, available for free with no license costs, making it appealing for small businesses and startups.

          • Comprehensive tool for managing sales, marketing, lead generation, and customer support in one platform.

          • Advanced integration capabilities for automating tasks and gathering analytics data effectively.

          • Outdated and less modern user interface (UI), which many users find unattractive and not intuitive enough.

          • Mobile version is either unavailable or problematic, limiting accessibility and usability on the go.

          • Reporting and email modules require improvement due to slow performance and occasional bugs.

          • Excellent customer support, quick responsiveness, and dedicated onboarding assistance.

          • Centralized CRM platform that organizes customer data and interactions, enhancing efficiency.

          • Intuitive and user-friendly interface, suitable for users with varying technical expertise.

          • Highly customizable features and automation options that streamline workflows.

          • Effective sales pipeline management, deal tracking, and task organization for better productivity.

          • Occasional system lags, slowdowns, and delays in report generation or real-time data updates.

          • Limited features in certain areas, such as web form automation and graphical reports.

          • Some complexity for new users due to the richness of features, requiring training and setup.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Integrations

          Customers

          Customers
          Humanetics

          Humanetics

          Scottish Book Trust

          Scottish Book Trust

          Titomic

          Titomic

          Dunzo

          Dunzo

          Dyson

          Dyson

          Grabyo

          Grabyo

          Media and Screenshots

          Screenshots
          Lead View

          3 Screenshots

          Email Metrics screenshot

          35 Screenshots

          Videos
          video-0

          3 Videos

          video-0

          3 Videos

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both SuiteCRM and Freshsales offer a Free Trial.

          SuiteCRM is designed for Large Enterprises, Medium Business and Small Business.

          Freshsales is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

          The starting price of Freshsales begins at $9/user/month when yearly, while pricing details for SuiteCRM are unavailable.

          Some top alternatives to SuiteCRM includes Salesforce Sales Cloud, Pipedrive, Thryv, Vendasta, ClickUp, Zoho CRM, Freshsales, HubSpot CRM, Vtiger, SutiCRM, Sugar Sell, SalesCRM, Soffront CRM, SimpleCRM, Simply CRM, Odoo CRM and Cratio CRM.

          Some top alternatives to Freshsales includes Salesforce Sales Cloud, Pipedrive, Thryv, Vendasta, Salesforce, HubSpot CRM, Freshworks 360, Nutshell, Keap, SalesCRM, Zoho CRM Plus, webCRM and Pipeline CRM.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].