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Compare Simplesat vs SmileBack vs Zonka Feedback

Simplesat - Survey/ User Feedback Software
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SmileBack - NPS Software
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Overview

Description

Simplesat is an advanced customer satisfaction solution designed specifically for managed service providers (MSPs) and tech companies. By embedding CSAT and CES (Customer Effort Score) ... Read More

SmileBack is the perfect customer satisfaction platform that is designed to be user-friendly yet still provides a myriad of insights. Monitor and track your clients' sentiment data with ... Read More

Entry Level Pricing
  • Starts from $79 , Billed Yearly
  • Starts from $83 , Billed Yearly
Free Trial Availability
Spotsaas Score

8.5/10

8.9/10

User Ratings

4.6

(86)
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Software Demo

Demo

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Features

Total Features

13 Features

16 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $79 , Billed Yearly
          • $83 , Billed Yearly
          Pricing Plans
          • Standard

            • 1k responses per month

            • 10k email sends per month

            • Unlimited users

            Show more +

          • Pro

            • 10k responses per month

            • 50k email sends per month

            • Everything included in Standard

            Show more +

          Other Details

          Organization Types supported
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Not Available
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          User Reviews

          User Ratings

          4.8

          (based on 180 reviews)

          Rating Distribution

          Excellent

          0

          Very Good

          0

          Good

          0

          Poor

          0

          Terible

          0

          Excellent

          40

          Very Good

          0

          Good

          0

          Poor

          0

          Terible

          0

          Expert's Review generated by AI

          No Expert ai Review available for the product

          SmileBack shines as a remarkable Customer Satisfaction tool, praised for its simplicity and ease of use by both customers and internal teams. The feedback mechanism, where customers can easily ...Read more

          Pros and Cons
          • Easy to use for both customers and internal users, boosting response rates.

          • Real-time feedback is accessible and shareable, aiding in social proof and service improvement.

          • Simple setup and intuitive dashboard design for quick integration and results.

          • Excellent customer support with non-pushy sales process.

          • Increases customer satisfaction responses significantly with user-friendly interface.

          • Some users find the simplicity of the system may limit advanced customizations.

          • Limited integration options with other software tools, potentially affecting workflow efficiency.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Customers

          Customers
          Drift

          Drift

          Fujifilm

          Fujifilm

          The Home Depot

          The Home Depot

          No Customers information available.

          Media and Screenshots

          Screenshots
          Their Feedback

          3 Screenshots

          No screenshots available.

          Videos
          video-0

          1 Videos

          video-0

          3 Videos

          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both Simplesat and SmileBack offer a Free Trial.

          Simplesat is designed for Large Enterprises, Medium Business and Small Business.

          SmileBack is designed for Large Enterprises, Medium Business and Small Business.

          Pricing for Simplesat Starts at $79/Month when Billed Yearly whereas for SmileBack Starts at $83/Month when Billed Yearly.

          Some top alternatives to Simplesat includes QuestionPro, EventSurvey360, SightMill, SurveySparrow, Nicereply, Couchsurvey, Zonka Feedback, Cognito Forms, Liveform, SatisMeter, SmileBack and InsightSofa.

          Some top alternatives to SmileBack includes Zonka Feedback, Customer.guru, FeedbackLink, Promoter Ninja, GrowthScore, SoluCX, Thermostat, UserSpeaks, HockeyStack Surveys and SatisMeter.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].