Compare Quickbooks vs Thryv vs Pipedrive vs HubSpot CRM

Some technical issues require contacting support, such as connectivity problems with apps and account recovery.

Occasional challenges with specific features like VAT payments and payroll functionalities may confuse new users.

Reliance on customer care for resolving issues suggests that the product might lack sufficient self-help resources or intuitive design in certain areas.

Difficulty with smaller, complex use cases like maternity pay or system confirmation texts can create user frustration.

Some users find the sales or advertising aspects, such as tracking for paid ads, inadequate or unreliable.

Occasional frustration with layered support staff for resolving complex issues, leading to difficulties in navigating assistance levels.

Perception of misaligned expectations, with a few users expressing dissatisfaction that promises were not fully delivered.

Limited clarity around advanced feature implementation may require additional guidance or troubleshooting for complex needs.