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Compare Microsoft Dynamics 365 for Sales vs ipSCAPE

ipSCAPE - Contact Center Operations Software
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Overview

Description

Microsoft Dynamics 365 for Sales is a leading solution for growing businesses and optimizing their sales. It brings together your sales data, insights, and activities, making it easier to ... Read More

Revolutionize the way you engage with customers and provide top-notch business experiences with ipSCAPE. This versatile, cloud-based call center software offers omnichannel capabilities to ... Read More

Entry Level Pricing
  • Starts from $65
  • Not Available
Free Trial Availability
  • No free trial
Spotsaas Score

9.0/10

Not Available

User Ratings
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Software Demo

Demo

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Features

Total Features

9 Features

0 Features

Unique Features

    No features

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    Pricing

    Pricing Option
        Starting From
        • $65
        • Not Available
        Pricing Plans
        • Not Available
        • Not Available

        Other Details

        Organization Types supported
        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals
        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals
        Platforms Supported
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Android
        • Installed - Mac
        • Installed - Windows
        • Browser Based (Cloud)
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Android
        • Installed - Mac
        • Installed - Windows
        • Browser Based (Cloud)
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Available
        • Available
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        User Reviews

        User Ratings
        Rating Distribution

        Excellent

        249

        Very Good

        200

        Good

        72

        Poor

        24

        Terible

        13

        Excellent

        23

        Very Good

        4

        Good

        0

        Poor

        0

        Terible

        0

        Expert's Review generated by AI

        Microsoft Dynamics 365 Sales is a comprehensive and robust CRM solution designed to streamline sales processes and enhance collaboration within teams. Its notable strengths lie in its seamless ...Read more

        ipSCAPE has garnered positive feedback from users for its efficient time tracking capabilities, real-time monitoring, and communication features. Users appreciate the system for providing ...Read more

        Pros and Cons
        • Easy to use and intuitive, requiring little training for basic sales functions.

        • Seamlessly integrates with other Microsoft applications, enhancing productivity and collaboration.

        • Offers robust tools for lead management, sales pipeline tracking, and customer insights.

        • Allows high customizability to adapt workflows, dashboards, and reports to specific business needs.

        • Facilitates better organization and tracking of customer relationships and sales data in one place.

        • The user interface (UI/UX) can be complex and non-intuitive for beginners or non-technical users.

        • Initial setup and customization require skilled resources, making it difficult for smaller teams or novice users.

        • Can be slow or laggy at times, which frustrates users during crucial sales tasks.

        • Provides accurate time tracking, helping in call management and handling.

        • Easy to log in and access, making it user-friendly.

        • Allows monitoring of call activities and agents' performance for evaluation and improvement.

        • Helpful in communication with customers and resolving their issues efficiently.

        • Useful for tracking queue status and pause reasons in real time.

        • Occasional errors and latency issues may occur, affecting usability.

        • System crashes or errors leading to interruptions in service.

        • Limited visibility on certain metrics like wrapping time or hold duration.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Integrations

        Integration with other apps

        No Integration information available.

        Customers

        Customers
        Adobe

        Adobe

        Accenture

        Accenture

        RBC Financial Group

        RBC Financial Group

        Healius

        Healius

        Laithwaite’s Wine

        Laithwaite’s Wine

        Compare Club

        Compare Club

        Media and Screenshots

        Screenshots

        4 Screenshots

        No screenshots available.

        Videos
        video-0

        1 Videos

        video-0

        2 Videos

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        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Microsoft Dynamics 365 for Sales offers Free Trial, but ipSCAPE does not.

        Microsoft Dynamics 365 for Sales is designed for Large Enterprises, Medium Business and Small Business.

        ipSCAPE is designed for Large Enterprises, Medium Business and Small Business.

        The starting price of Microsoft Dynamics 365 for Sales begins at $65/User/Month, while pricing details for ipSCAPE are unavailable.

        Some top alternatives to Microsoft Dynamics 365 for Sales includes Salesforce Sales Cloud, Pipedrive, Thryv, monday sales CRM by monday.com, Vendasta, ClickUp, Zoho CRM, Freshsales, Salesforce, SalesCRM, SimpleCRM, Simply CRM, Client Book CRM, webCRM, Snapforce CRM, DigitalCRM.com, CRM.io by 500apps and CRMSuite.

        Some top alternatives to ipSCAPE includes FIVE CRM, uContact, Call Center Studio, UJET, Dialpad Contact Center, VCC Live, Zultys MXIE, Vonage Contact Center, Focus Contact Center and RingCentral Engage Digital.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].