Compare LiveVox vs RingCentral Contact Center

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• LiveVox is almost fully automated, enhancing productivity with daily job builds and constant improvements.

• The platform is easy to use and integrates all communication channels, providing a seamless experience for consumers.

• LiveVox offers state-of-the-art telephony solutions with omni-channel capabilities, transforming contact center services.

• Users appreciate the simplicity of the LiveVox interface and superior account support.

• The platform is user-friendly, provides ease of reporting, and ensures compliance with regulations.

• Some users find the platform somewhat customizable but require more timeliness and support for completing requests.

• Limited marketplace selection may restrict access to advanced functionalities for some users.

• Seamless integration with other software and platforms like JobDiva, enhancing productivity and accessibility.

• Easy accessibility and remote functionality, making it convenient for remote work and connectivity.

• Customizable features, call recording, and various communication options (phone, fax, video, text).

• Centralized directory for easy access to contacts.

• User-friendly interface, straightforward setup, and usage.

• Inconsistent call quality, dropouts, and connectivity issues at times.

• Complex features like call transfers and minor bugs can be challenging to navigate.

• Occasionally inaccurate voicemail transcription and identification.