Compare Intercom vs Document360

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Intercom (2496) Get Quote Get Quote	Document360 (231) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	Intercom, a sales, marketing, and support software, is designed to boost your customer acquisition and retention efforts. By utilizing its chat and bot features, you can efficiently ... Read More	Document360, the Enterprise Wiki software, combines the power of structured content management with the flexibility of wikis to deliver an innovative solution for enterprise content ... Read More
Entry Level Pricing	Starts from $59	Starts from $99 , Billed Yearly
Free Trial Availability	No free trial	No free trial
Spotsaas Score	9.8/10	Not Available
User Ratings	4.3 (2278)	4.7 (571)
	Get Quote	Get Quote

Software Demo

Demo	View demo	View demo

Features

Total Features	38 Features	0 Features
Unique Features		No features
	Get Quote	Get Quote

Pricing

Pricing Option
Starting From	$59	$99 , Billed Yearly
Pricing Pans	Not Available	Free Get Started 5 Team Accounts Knowledge Base Version Public Knowledge Base Show more + Startup Get Started $ 99 per project, per month billed yearly, $ 119 per project, per month billed monthly 5 Team Accounts Knowledge Base Version Show more + Business Get Started $ 249 per project, per month billed yearly, $ 299 per project, per month billed monthly 20 Team Accounts 2 Knowledge Base Versions Show more + Browse all pricing plans
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Medium Business Small Business Large Enterprises Individuals Freelancers	Medium Business Small Business Large Enterprises Individuals Freelancers
Platforms Supported	Browser Based (Cloud) Mobile - iOS Mobile - Android Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - iOS Mobile - Android Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

User Reviews

User Ratings	4.3 (based on 2278 reviews)	4.7 (based on 571 reviews)
Rating Distribution	Excellent 1900 Very Good 470 Good 70 Poor 25 Terible 31	Excellent 215 Very Good 12 Good 3 Poor 1 Terible 0
Expert's Review generated by AI	Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup ...Read more	No Expert ai Review available for the product
Pros and Cons	Intuitive and user-friendly interface that makes it easy to navigate and use. Efficient automation capabilities, saving time and effort for users. Rich insights and analytics features for better customer support. AI-enabled chat and knowledge base that enhances customer interactions. Segmentation of data and targeting audiences with chatbots for personalized communication. Some users may find the richness of features and customization options overwhelming without proper guidance. Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities. Long wait times for customer service representatives could be a drawback for some users.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	Trello 4.3 (34350 reviews) WordPress 4.1 (25641 reviews) MailChimp 3.9 (27427 reviews)	Confluence 4.1 (7140 reviews) WordPress 4.1 (25641 reviews) Zendesk Support 4.3 (7934 reviews)

Customers

Customers	No Customers information available.	Dataddo Etonx Igneous

Media and Screenshots

Screenshots	4 Screenshots	2 Screenshots
Videos	2 Videos	2 Videos

Alternatives

Alternatives	ZoomInfo Chat ClickDesk 4 LiveAgent 4.7	KBPublisher 2.6 Drupal Wiki Eniston

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Neither Intercom nor Document360 offers a free trial.

Intercom is designed for Large Enterprises, Medium Business and Small Business.

Document360 is designed for Large Enterprises, Medium Business and Small Business.

Pricing for Intercom Starts at $59/Month whereas for Document360 Starts at $99/Month when Billed Yearly.

Some top alternatives to Intercom includes ZoomInfo Chat, ClickDesk, LiveAgent, LiveChat, Crisp, LiveEngage, Zendesk Chat, Smartchat, ChatFlow247, Freshchat and Let's Connect.

Some top alternatives to Document360 includes KBPublisher, Drupal Wiki, Eniston, KnowledgeBase Manager Pro, Talisma KnowledgeBase, Helpjuice, KnowledgeOwl, GoGoWorx, KnowledgeBase and ProProfs Knowledge Base.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Intercom vs Document360

Intercom

Document360

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure