Compare Genesys PureConnect vs ipSCAPE

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Genesys PureConnect Get Quote Get Quote	ipSCAPE Get Quote Get Quote

Overview
Affiliate Disclosure

Description	Genesys PureConnect Operations Software is a powerful software platform for the contact center operations. The software platform is flexible enough to support a range of applications and ... Read More	Revolutionize the way you engage with customers and provide top-notch business experiences with ipSCAPE. This versatile, cloud-based call center software offers omnichannel capabilities to ... Read More
Entry Level Pricing	Not Available	Not Available
Free Trial Availability	Free Trial available	No free trial
User Ratings	4.2 (777)
	Get Quote	Get Quote

Software Demo

Demo	View demo	View demo

Features

Total Features	0 Features	0 Features
Unique Features	No features	No features
	Get Quote	Get Quote

Pricing

Pricing Option
Starting From	Not Available	Not Available
Pricing Pans	Not Available	Not Available
Pricing Page	Pricing information not available	Pricing information not available
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Medium Business Large Enterprises Small Business Freelancers Individuals	Medium Business Large Enterprises Small Business Freelancers Individuals
Platforms Supported	Mobile - iOS Browser Based (Cloud) Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)	Mobile - iOS Browser Based (Cloud) Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

User Reviews

User Ratings	4.2 (based on 777 reviews)	0 (based on 8 reviews)
Rating Distribution	Excellent 0 Very Good 0 Good 0 Poor 0 Terible 0	Excellent 23 Very Good 4 Good 0 Poor 0 Terible 0
Expert's Review generated by AI	No Expert ai Review available for the product	ipSCAPE has garnered positive feedback from users for its efficient time tracking capabilities, real-time monitoring, and communication features. Users appreciate the system for providing ...Read more
Pros and Cons		Provides accurate time tracking, helping in call management and handling. Easy to log in and access, making it user-friendly. Allows monitoring of call activities and agents' performance for evaluation and improvement. Helpful in communication with customers and resolving their issues efficiently. Useful for tracking queue status and pause reasons in real time. Occasional errors and latency issues may occur, affecting usability. System crashes or errors leading to interruptions in service. Limited visibility on certain metrics like wrapping time or hold duration.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	No Integration information available.	Microsoft Teams 4.3 (32097 reviews) Salesforce 4.3 (31400 reviews) Microsoft Dynamics 365 for Sales 4 (2319 reviews)

Customers

Customers	ems CRM	Healius Laithwaite’s Wine Compare Club

Media and Screenshots

Screenshots	No screenshots available.	No screenshots available.
Videos	7 Videos	2 Videos

Alternatives

Alternatives	uContact 4.9 Call Center Studio 4.7 Genesys PureEngage 4.4	FIVE CRM uContact 4.9 Call Center Studio 4.7

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Genesys PureConnect offers Free Trial, but ipSCAPE does not.

Genesys PureConnect is designed for Large Enterprises, Medium Business and Small Business.

ipSCAPE is designed for Large Enterprises, Medium Business and Small Business.

Pricing details for both Genesys PureConnect and ipSCAPE are unavailable at this time. Contact the respective providers for more information.

Some top alternatives to Genesys PureConnect includes uContact, Call Center Studio, Genesys PureEngage, NICE inContact CXone, VCC Live, 3CX, CxEngage, RingCentral Contact Center, Focus Contact Center and ipSCAPE.

Some top alternatives to ipSCAPE includes FIVE CRM, uContact, Call Center Studio, UJET, Dialpad Contact Center, VCC Live, Zultys MXIE, Vonage Contact Center, Focus Contact Center and RingCentral Engage Digital.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Genesys PureConnect vs ipSCAPE

Genesys PureConnect

ipSCAPE

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure