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Compare Connect First vs Bright Pattern vs Nextiva

Connect First - Call Center Software

Connect First

Discontinued

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Overview

Description

Connect First offers a cost-effective, enterprise-grade call center software solution for small businesses and remote workers who are seeking freedom to collaborate how they choose. With ... Read More

The Bright Pattern call center software solution offers a simple, easy-to-use interface that provides you with the functionality needed to handle all of your day to day business needs. ... Read More

Entry Level Pricing
  • Not Available
  • Not Available
Free Trial Availability
  • No free trial
  • No free trial
Spotsaas Score

9.2/10

User Ratings

4.4

(19)

4.5

(79)

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Features

Total Features

5 Features

10 Features

Unique Features

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      Pricing

      Pricing Option
          Starting From
          • Not Available
          • Not Available
          Pricing Pans
          • Not Available
          • Not Available
          Pricing Pageconnect-first pricingbright-pattern pricing

          Other Details

          Organization Types supported
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available

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          Get Quote

          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          13

          Very Good

          3

          Good

          2

          Poor

          1

          Terible

          0

          Excellent

          80

          Very Good

          8

          Good

          6

          Poor

          1

          Terible

          0

          Expert's Review generated by AI

          No Expert ai Review available for the product

          Bright Pattern stands out as a powerful omnichannel platform solution, praised for its user-friendly interface and seamless setup process. Customers appreciate the excellent support provided, ...Read more

          Pros and Cons
          • User-friendly program with easy setup and quick issue resolution by the support team.

          • Excellent support during and post-implementation, with a high level of investment and attention to detail.

          • Fantastic call center telephony system with a variety of options for managing customer contacts.

          • Great automation potential in voice and chat scenarios, offering high flexibility and control.

          • Thorough and easy configuration and implementation process with regular follow-ups for maximizing platform usage.

          • Limited integrations and customizations, making it complex for newcomers without adequate support.

          • Limited selection in the Marketplace for additional apps and connectors, hindering access to advanced functionalities.

          • Some users find the rich features and capabilities of the platform intimidating initially.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Negative Reviews

          No reviews available for the product

          No reviews available for the product

          Integrations

          Integration with other apps

          No Integration information available.

          Customers

          Customers

          No Customers information available.

          Hitachi

          Hitachi

          Canary

          Canary

          melco

          melco

          Media and Screenshots

          Screenshots
          screenshots

          4 Screenshots

          Agent Desktop

          1 Screenshots

          Videos

          No videos available.

          video-0

          3 Videos

          Alternatives

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Neither Connect First nor Bright Pattern offers a free trial.

          Connect First is designed for Large Enterprises, Medium Business and Small Business.

          Bright Pattern is designed for Large Enterprises, Medium Business and Small Business.

          Pricing details for both Connect First and Bright Pattern are unavailable at this time. Contact the respective providers for more information.

          Some top alternatives to Connect First includes Nextiva, TalkDesk, CallTools, Bright Pattern, CallHippo, CloudTalk, CircleLoop, eVoice, Call Center Studio and Freshdesk Contact Center (Formerly Freshcaller).

          Some top alternatives to Bright Pattern includes Nextiva, FIVE CRM, XCALLY, HoduCC, Call Center Studio, Truly, Genesys PureEngage, Vonage Contact Center, Genesys PureConnect, RingCentral Contact Center and Whelp.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].