Connect First Reviews in January 2025: User Ratings, Pros & Cons

DISCONTINUED

"Fats and efficient customer service"

What do you like best? The customer service team is extremely educated on the product and all if any issues are addressed in real time. The service runs very smooth;y and rarely lags What do you dislike? The wait time can sometimes go unto 20 - 30 minutes which can get annoying. Especially during peek works hours on weekdays. apart from that nothing really negative comes to mind as the service is excellent. Recommendations to others considering the product: Its a very smooth and fast ...

"Great Call Center Platform"

What do you like best? Customization ability. Ease of use. Excellent support What do you dislike? Reporting was not as customizeable as we needed. Recommendations to others considering the product: Have an expert on reporting development as you may not get exactly what you need from the reports available. What problems are you solving with the product? What benefits have you realized? Cost was reasonable.

"Easy to use, good outbound tool. "

What do you like best? Super Responsive staff they really like to help and help you achieve your goals. Easy to use platform form a configuration-management perspective Stable and reliable very intuitive What do you dislike? lack of documentation for self-learning personnel custom integrations can take a little bit of time lack of lead management options once loaded into the dialer. Recommendations to others considering the product: make sure you ask all the necessary questions regarding ...

"Great company, not too many issues with the platform "

What do you like best? I like that I know that If they if there is an issue that I need solved, I can count on them to get working on it and they follow up when it's resolved. What do you dislike? Sometimes the site crashes, but comes back up quickly. What problems are you solving with the product? What benefits have you realized? We had issues with our reporting.

"Great support team"

What do you like best? The support team is very knowledgeable and quick to replay to any requests. I have worked closely with the team on a custom implementation and they have been very helpful. Always replying to emails within 1 business day. What do you dislike? I was surprised that certain data points were not as easily accessible by API endpoints as other vendors provide. What problems are you solving with the product? What benefits have you realized? Allowed customer to see agent ...

"Simple , great interface , fast response!"

What do you like best? All in one, you have a great dialer system with a CRM to manage all from the same platform. What do you dislike? So far worked just perfect, no issues so far. Recommendations to others considering the product: You need a cloud and fast dialer. This is it. What problems are you solving with the product? What benefits have you realized? We need a complete solution to dial and manage at the same time with great tech support available and Connect First does.

"Connect First team is extremely client focused and repsoEasy to use, Amazing reliabilitynsive"

What do you like best? It's intuitive, easy to use and integrates call and chat channels well. What do you dislike? I'm waiting for a "report designer" for clients to design their own reports. Recommendations to others considering the product: be sure you understand and can communicate your needs for QA platform What problems are you solving with the product? What benefits have you realized? Call distribution and management, Chat management, performance metrics,

"Connect First"

What do you like best? It was great when creating the IVR path to control the call queue for the agents and be more efficient in the call flow. What do you dislike? There were too many steps to achieve any given task that we needed to get done using this platform. What problems are you solving with the product? What benefits have you realized? Call Center Agent login interface.

"Great Product, meets all our needs!"

What do you like best? This is a very user friendly platform. Whether you are a tech wiz or something else, the software is easy to learn, easy to use and easy to grow with. Tech support and customer service is superior and almost immediate - got to love it! What do you dislike? We have not found any aspect of the software that we dislike. Recommendations to others considering the product: You will not find better tech and customer support than what is offered by Connect First staff! What ...

"Working to make it better"

What do you like best? Easily accessible and mediocre quality. Used daily. What do you dislike? Poor quality on calls.frequently logging out and in due to poor call quality. What problems are you solving with the product? What benefits have you realized? Lead generation