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Compare CloudCall vs RingCentral Contact Center

CloudCall - Contact Center Operations Software
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Overview

Description

CloudCall is the ultimate solution for businesses looking to thrive by leveraging the power of conversations. Seamlessly integrating with CRM systems, it not only unifies all interactions ... Read More

RingCentral's Contact Center, a powerful solution for small business or contact center operation. It offers affordable pricing and 24/7 technical support. Here's how it works: Create a ... Read More

Free Trial Availability
  • No free trial
  • No free trial
User Ratings
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Software Demo

Demo

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Pricing

Pricing Option
      Pricing Plans
      • Not Available
      • Not Available

      Other Details

      Organization Types supported
      • Medium Business
      • Large Enterprises
      • Small Business
      • Freelancers
      • Individuals
      • Medium Business
      • Large Enterprises
      • Small Business
      • Freelancers
      • Individuals
      Platforms Supported
      • Browser Based (Cloud)
      • Installed - Mac
      • Mobile - iOS
      • Installed - Windows
      • Mobile - Android
      • Browser Based (Cloud)
      • Browser Based (Cloud)
      • Installed - Mac
      • Mobile - iOS
      • Installed - Windows
      • Mobile - Android
      • Browser Based (Cloud)
      Modes of support
      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online
      API Support
      • Not Available
      • Available
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      Get Quote

      User Reviews

      User Ratings
      Rating Distribution

      Excellent

      36

      Very Good

      14

      Good

      0

      Poor

      1

      Terible

      5

      Excellent

      27

      Very Good

      10

      Good

      8

      Poor

      4

      Terible

      1

      Expert's Review generated by AI

      CloudCall has received a mix of positive and constructive feedback from users in the past year. Users appreciate the ease of setup and remote work capabilities, enabling teams to work seamlessly ...Read more

      RingCentral Contact Center has received positive feedback over the past 12 months, with users praising its user-friendly interface and seamless connectivity features. The ability to make calls ...Read more

      Pros and Cons
      • Seamless integration with CRM, enhancing productivity and data accuracy.

      • Efficient remote working capabilities, allowing calls from anywhere with CRM integration.

      • Automated call logging, saving time on manual data entry.

      • Quick and easy setup, benefiting user workflow and efficiency.

      • Great customer service and support team responsiveness, aiding users in resolving issues promptly.

      • Lack of video calling feature, limiting communication options.

      • Issues with call quality, occasional outages, and service reliability.

      • Complex configuration setup for newcomers, increasing the learning curve.

      • Seamless integration with other software and platforms like JobDiva, enhancing productivity and accessibility.

      • Easy accessibility and remote functionality, making it convenient for remote work and connectivity.

      • Customizable features, call recording, and various communication options (phone, fax, video, text).

      • Centralized directory for easy access to contacts.

      • User-friendly interface, straightforward setup, and usage.

      • Inconsistent call quality, dropouts, and connectivity issues at times.

      • Complex features like call transfers and minor bugs can be challenging to navigate.

      • Occasionally inaccurate voicemail transcription and identification.

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Media and Screenshots

      Videos
      video-0

      3 Videos

      video-0

      2 Videos

      Alternatives

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      Frequently Asked Questions (FAQs)

      Stuck on something? We're here to help with all the questions and answers in one place.

      Neither CloudCall nor RingCentral Contact Center offers a free trial.

      CloudCall is designed for Large Enterprises, Medium Business and Small Business.

      RingCentral Contact Center is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

      Pricing details for both CloudCall and RingCentral Contact Center are unavailable at this time. Contact the respective providers for more information.

      Some top alternatives to CloudCall includes contactSPACE, uContact, Call Center Studio, Dialpad Contact Center, Convoso, Callision, Vonage Contact Center, RingCentral Contact Center and RingCentral Engage Digital.

      Some top alternatives to RingCentral Contact Center includes Dialer360, uContact, HoduCC, Call Center Studio, Vert-Age Dialer, Dialpad Contact Center, DCDial, Vonage Contact Center and Hello Hunter.

      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].