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Compare CloudCall vs Channels

CloudCall - Contact Center Operations Software
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Channels - Contact Center Operations Software
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Overview

Description

CloudCall is the ultimate solution for businesses looking to thrive by leveraging the power of conversations. Seamlessly integrating with CRM systems, it not only unifies all interactions ... Read More

Channels is revolutionizing the contact center with a suite of workforce management and customer engagement products designed to improve operational and customer service excellence. ... Read More

Entry Level Pricing
  • Not Available
  • Starts from $15 , Billed Yearly
Free Trial Availability
  • No free trial
  • Free Trial available
User Ratings

4.5

(14)
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Software Demo

Demo

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Channels has not given any software demo yet

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Features

Total Features

0 Features

0 Features

Unique Features

No features

No features

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Pricing

Pricing Option
      Starting From
      • Not Available
      • $15 , Billed Yearly
      Pricing Pans
      • Not Available
      • LITE

        • Free incoming calls

        • Free phone number

        • 2 call distribution rules

        Show more +

      • BASIC

        • Free incoming calls

        • Free phone number

        • All call distribution rules

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      • PRO

        • Free incoming calls

        • Free phone number

        • All call distribution rules

        Show more +

      Pricing Pagecloudcall pricingchannels pricing

      Other Details

      Organization Types supported
      • Medium Business
      • Large Enterprises
      • Small Business
      • Freelancers
      • Individuals
      • Medium Business
      • Large Enterprises
      • Small Business
      • Freelancers
      • Individuals
      Platforms Supported
      • Mobile - iOS
      • Browser Based (Cloud)
      • Mobile - Android
      • Installed - Mac
      • Installed - Windows
      • Browser Based (Cloud)
      • Mobile - iOS
      • Browser Based (Cloud)
      • Mobile - Android
      • Installed - Mac
      • Installed - Windows
      • Browser Based (Cloud)
      Modes of support
      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online
      API Support
      • Not Available
      • Available
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      User Reviews

      User Ratings
      Rating Distribution

      Excellent

      36

      Very Good

      14

      Good

      0

      Poor

      1

      Terible

      5

      Excellent

      10

      Very Good

      4

      Good

      0

      Poor

      0

      Terible

      0

      Expert's Review generated by AI

      CloudCall has received a mix of positive and constructive feedback from users in the past year. Users appreciate the ease of setup and remote work capabilities, enabling teams to work seamlessly ...Read more

      No Expert ai Review available for the product

      Pros and Cons
      • Seamless integration with CRM, enhancing productivity and data accuracy.

      • Efficient remote working capabilities, allowing calls from anywhere with CRM integration.

      • Automated call logging, saving time on manual data entry.

      • Quick and easy setup, benefiting user workflow and efficiency.

      • Great customer service and support team responsiveness, aiding users in resolving issues promptly.

      • Lack of video calling feature, limiting communication options.

      • Issues with call quality, occasional outages, and service reliability.

      • Complex configuration setup for newcomers, increasing the learning curve.

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Customers

      Customers

      No Customers information available.

      No Customers information available.

      Media and Screenshots

      Screenshots

      No screenshots available.

      No screenshots available.

      Videos
      video-0

      3 Videos

      No videos available.

      Frequently Asked Questions (FAQs)

      Stuck on something? We're here to help with all the questions and answers in one place.

      Channels offers Free Trial, but CloudCall does not.

      CloudCall is designed for Large Enterprises, Medium Business and Small Business.

      Channels is designed for Large Enterprises, Medium Business and Small Business.

      The starting price of Channels begins at $15/User/Month when Billed Yearly, while pricing details for CloudCall are unavailable.

      Some top alternatives to CloudCall includes contactSPACE, uContact, Call Center Studio, Dialpad Contact Center, Convoso, Callision, Vonage Contact Center, RingCentral Contact Center and RingCentral Engage Digital.

      Some top alternatives to Channels includes HoduCC, ChaseData, Call Center Studio, Dialpad Contact Center, VCC Live, Callision, ice Contact Center, Vonage Contact Center, RingCentral Contact Center and CloudCall.

      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].