Compare Bright Pattern vs Genesys PureEngage

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Bright Pattern (95) Get Quote Get Quote	Genesys PureEngage (213) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	The Bright Pattern call center software solution offers a simple, easy-to-use interface that provides you with the functionality needed to handle all of your day to day business needs. ... Read More	PureEngage is a SaaS-based, contact center operation's software that addresses the needs of call center, business process outsourcing and customer service organizations. PureEngage ... Read More
Entry Level Pricing	Not Available	Not Available
Free Trial Availability	No free trial	Free Trial available
Spotsaas Score	9.2/10	Not Available
User Ratings	4.5 (79)	4.4 (740)
	Get Quote	Get Quote

Features

Total Features	10 Features	0 Features
Unique Features		No features
	Get Quote	Get Quote

Pricing

Pricing Option
Starting From	Not Available	Not Available
Pricing Pans	Not Available	Not Available
Pricing Page		Pricing information not available
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Medium Business Large Enterprises Small Business Freelancers Individuals	Medium Business Large Enterprises Small Business Freelancers Individuals
Platforms Supported	Mobile - iOS Browser Based (Cloud) Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)	Mobile - iOS Browser Based (Cloud) Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

User Reviews

User Ratings	4.5 (based on 79 reviews)	4.4 (based on 740 reviews)
Rating Distribution	Excellent 80 Very Good 8 Good 6 Poor 1 Terible 0	Excellent 139 Very Good 65 Good 8 Poor 1 Terible 0
Expert's Review generated by AI	Bright Pattern stands out as a powerful omnichannel platform solution, praised for its user-friendly interface and seamless setup process. Customers appreciate the excellent support provided, ...Read more	No Expert ai Review available for the product
Pros and Cons	User-friendly program with easy setup and quick issue resolution by the support team. Excellent support during and post-implementation, with a high level of investment and attention to detail. Fantastic call center telephony system with a variety of options for managing customer contacts. Great automation potential in voice and chat scenarios, offering high flexibility and control. Thorough and easy configuration and implementation process with regular follow-ups for maximizing platform usage. Limited integrations and customizations, making it complex for newcomers without adequate support. Limited selection in the Marketplace for additional apps and connectors, hindering access to advanced functionalities. Some users find the rich features and capabilities of the platform intimidating initially.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	PaySimple 4.1 (684 reviews) Salesforce 4.3 (31400 reviews) Zapier 4.3 (3331 reviews)	No Integration information available.

Customers

Customers	Hitachi Canary melco	Ticketmaster Property Guys Rosehulman

Media and Screenshots

Screenshots	1 Screenshots	3 Screenshots
Videos	3 Videos	2 Videos

Alternatives

Alternatives	Nextiva 4.4 FIVE CRM XCALLY	UJET 4.7 VCC Live 4.7 CxEngage 3.6

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Genesys PureEngage offers Free Trial, but Bright Pattern does not.

Bright Pattern is designed for Large Enterprises, Medium Business and Small Business.

Genesys PureEngage is designed for Large Enterprises, Medium Business and Small Business.

Pricing details for both Bright Pattern and Genesys PureEngage are unavailable at this time. Contact the respective providers for more information.

Some top alternatives to Bright Pattern includes Nextiva, FIVE CRM, XCALLY, HoduCC, Call Center Studio, Truly, Genesys PureEngage, Vonage Contact Center, Genesys PureConnect, RingCentral Contact Center and Whelp.

Some top alternatives to Genesys PureEngage includes UJET, VCC Live, CxEngage, Vonage Contact Center, Genesys PureConnect, ipSCAPE, Pure Chat, SnapEngage, RingCentral Engage Digital and EngageOne Communicate.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Bright Pattern vs Genesys PureEngage

Bright Pattern

Genesys PureEngage

OverviewAffiliate Disclosure

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure