Spot Score

Sharpen

Efficiently manage your customer calls and boost satisfaction.

3.6

(21)

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Starts from $5

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Overview

Features

Pricing

Alternatives

Ratings

Media

Customers

Support

FAQs

What is Sharpen?

Affiliate Disclosure

Sharpen is a call center software, that helps agents to track and manage customer service calls. The software is available in three editions - Lite, Pro and Enterprise. Each of the call center software provides features such as live chat functionality, fax integration, outbound dialing, workgroup communication and more.

Customer Type

Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud

Sharpen software demo

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Sharpen was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.

Sharpen Features

Show Feature Explanation

Features Score:

Queue Management (Calls)

Sharpen Pricing

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Free Trial

Not available

Pricing Model

Paid Plans (Subscription )

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Pricing Plans

Sharpen Voice

Administrator Configuration
Financially Backed SLA’s
Support: Customer Care
Client Experience - Additional Charge
Telco - Additional Charge

Sharpen Connect

Cloud-Native Platform
Security & Compliance
Administrator Configuration
Unified Communications
Financially Backed SLA’s

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Sharpen Empower

Cloud-Native Platform
Security & Compliance
Administrator Configuration
Unified Communications
Financially Backed SLA’s

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Explore in-depth pricing

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Disclaimer: Pricing information for Sharpen is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

View detailed pricing for Sharpen

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Sharpen Reviews & Ratings

3.6

Very Good

Based on 21 ratings & 40 reviews

Rating Distribution

Excellent

(16)

Very Good

(18)

Good

(6)

Poor

(0)

Terible

(0)

User Review

Eunice S

11/14/23

5 out of 5

"Great Contact Center Environment"

What do you like best about Sharpen? The implementation process was fairly smooth, felt very supported by the SharpenCx team throughout the build and ...

Anonymous User

08/10/23

4 out of 5

"Efficient, easy to navigate, and helpful."

What do you like best about Sharpen? I like how easy it is to navigate the website. I like the feature where you can toggle the queues that you're ...

Anonymous User

06/30/23

3.5 out of 5

"Sharpen typically works very smoothly, there are sometimes that errors occur, and we have to reboot."

What do you like best about Sharpen? It keeps our interactions organized. It helps with stats for us as agents so we know how we can improve. Calls ...

Anonymous User

06/30/23

3.5 out of 5

"Sharpen typically works very smoothly, there are sometimes that errors occur, and we have to reboot."

What do you like best about Sharpen? It keeps our interactions organized. It helps with stats for us as agents so we know how we can improve. Calls ...

View all Reviews

Sharpen Customers

Sharpen Support

Customer Service

24/7 (Live rep)

Location

Indiana, United States

Reach out to Sharpen Social channels

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Sharpen is a Call Center Software. Sharpen offers Inbound Call Center, Progressive Dialer, Predictive Dialer, Queue Management (Calls) and many more functionalities.

Some top alternatives to Sharpen includes Nextiva, Claritysoft, Knowlarity, XCALLY and ipSCAPE.

Yes, Sharpen provides API.

No, Sharpen doesn't provide mobile app.

Sharpen is located in Indiana, United States

Sharpen offers Subscription pricing model

We don't have information regarding integrations of the Sharpen as of now.

The starting price of Sharpen is $5

This software is researched and edited by

Rajat Gupta

Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.

Researched by Rajat Gupta