Provana Speech Analytics

Provana Speech Analytics is an AI-powered call centre platform designed to provide effective and cost-efficient call monitoring. It automatically rates and monitors every call, giving you a clear picture of the most important ones. This reduces the need for manual monitoring and allows managers, supervisors, and agents to access performance metrics in real-time. With no setup fee or IT infrastructure needed, the cloud-based platform makes it easy for you to comply with regulatory requirements and avoid fines. Customizable dashboards and agent scorecards help you measure and improve individual performance. Additionally, its powerful speech recognition technology can turn calls into machine-readable transcripts for easy categorization based on keywords.