Oyster

Clear and consistent communication during the hiring and onboarding process, making it stress-free and straightforward.

User-friendly and intuitive platform that is easy to navigate, even for those unfamiliar with similar systems.

Responsive and helpful customer support team, often praised for quick replies and professionalism.

Efficient and well-organized procedures, ensuring smooth onboarding and hiring experiences.

Personalized support, with staff members often cited for their attentiveness and willingness to clarify processes.

Fast response times and clarity in addressing user queries, fostering trust and satisfaction.

Simplified international onboarding experience with expertise in local legal requirements.

Occasional delays in handling processes, with specific mentions of tax-related or off-cycle payment issues.

Discrepancies in promised benefits or services when third-party partners are involved, causing confusion.

Inefficient communication in certain cases, leading to users having to follow up repeatedly.

Significant payroll errors, including late payments, which were not proactively communicated by the team.

Errors in specific regional cases (e.g., Netherlands), leading to escalations and poor resolutions.

Lack of transparency when the platform relies on external partners, adding complexity to certain requests.

Inconsistencies in support quality, with some users feeling neglected or unsupported during critical situations.