Call Journey

Call Journey is a cutting-edge conversation intelligence software created by TMA Group of Companies, a renowned Australian technology firm with a global presence. By utilizing speech data, this platform assists businesses in solving complex issues, improving customer experience, and achieving compliance. With Call Journey, you can gain valuable insights from customer calls and strengthen brand loyalty by analyzing competitor feedback. It also enables you to identify patterns and improve customer lifetime value by tracking triggers, events, and feedback. This innovative solution ensures comprehensive coverage of all customer interactions and combines human and artificial intelligence for maximum efficiency. It also offers enterprise-grade infrastructure and security, including SOC 2 Type 2 certification and enhanced PCI redaction to mitigate risks and ensure data protection.