Call Journey

Empowering businesses through conversation intelligence.

4.3

(23)

Save to Favourites

Add to compare

Call Journey offers custom pricing plan

Request a Quote

Overview

Features

Pricing

Alternatives

Ratings

Media

Customers

Support

FAQs

What is Call Journey?

Affiliate Disclosure

Call Journey is a cutting-edge conversation intelligence software created by TMA Group of Companies, a renowned Australian technology firm with a global presence. By utilizing speech data, this platform assists businesses in solving complex issues, improving customer experience, and achieving compliance. With Call Journey, you can gain valuable insights from customer calls and strengthen brand loyalty by analyzing competitor feedback. It also enables you to identify patterns and improve customer lifetime value by tracking triggers, events, and feedback. This innovative solution ensures comprehensive coverage of all customer interactions and combines human and artificial intelligence for maximum efficiency. It also offers enterprise-grade infrastructure and security, including SOC 2 Type 2 certification and enhanced PCI redaction to mitigate risks and ensure data protection.

Pricing

Call Journey offers custom pricing plan

Customer Type

Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud

Call Journey software demo

Do you work for Call Journey? Take Control of this page. Click here

Call Journey was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.

Call Journey Features

Call Journey Pricing

Visit website

Free Trial

Not available

Call Journey Pricing

Call Journey offers custom pricing plan

Pricing Model

Paid Plans (Quotation Based )

Visit website

Pricing Plans

Call Journey

Augment QA
Improve CX
Bolster Risk and Compliance

Explore in-depth pricing

Free Call Journey Alternatives

Cx Moments

Unleash the insights behind your ...

7.0

Excellent

Compare Call Journey vs Cx Moments

NordPass

Securely store and auto-fill all ...

9.3

Excellent

Compare Call Journey vs NordPass

q&ai Technologies

Empowering insightful customer ...

Compare Call Journey vs q&ai Technologies

CanString Analyzer

Uncover insights, enhance connections.

Compare Call Journey vs CanString Analyzer

VoiceBase

Unleash the power of voice with AI.

Excellent

Compare Call Journey vs VoiceBase

SmartSpeech

Empowering contact centers with ...

Compare Call Journey vs SmartSpeech

Convin

Revolutionize your sales calls, ...

Excellent

Compare Call Journey vs Convin

Avoma

Elevate your meetings with ...

Excellent

Compare Call Journey vs Avoma

View all Call Journey alternatives

Call Journey Reviews & Ratings

4.3

Very Good

Based on 23 ratings & 3 reviews

Rating Distribution

Excellent

(2)

Very Good

(1)

Good

(0)

Poor

(0)

Terible

(0)

Expert's Review

Call Journey, developed by the globally recognized TMA Group, is a powerhouse in conversation intelligence software. By converting spoken interactions into meaningful analytics, it allows companies to enhance customer experience, ensure compliance, and gain a competitive edge. Its strengths lie in robust enterprise-grade security, actionable insight generation, ...Read more

Call Journey pros and cons

Call Journey leverages sophisticated speech analytics to transform customer interactions into actionable insights, helping companies address complex challenges and enhance service quality.
With SOC 2 Type 2 certification and PCI redaction capabilities, the platform ensures top-tier data security and regulatory compliance, making it a trustworthy solution for enterprises handling sensitive customer data.
The ability to track triggers, customer feedback, and events in real-time enables businesses to refine customer journeys and significantly improve lifetime value and loyalty.
By extracting insights from competitor mentions during calls, Call Journey empowers businesses to strategize more effectively and stay ahead of the market.

Due to its enterprise-grade setup and security features, initial deployment and integration into existing systems may require significant time and IT resources.
The wealth of features and analytics tools may overwhelm new users or smaller teams lacking data literacy or technical expertise.

User Review

Mufaddal D

11/08/22

4.5 out of 5

"Automated journey orchestration"

What do you like best about CallJourney? It has good configurable drag and drop capabilities with multi dimensional reporting What do you dislike ...

Z D

07/06/22

3.5 out of 5

"Adaptive drag and drop user interface"

What do you like best about CallJourney? It has amazing configurable interface for all events and actions to be handled in an effective manner What do ...

Vikrant K

04/11/22

5 out of 5

"Best language and automated conversation analyzing software in market"

What do you like best about CallJourney? There is many qualities in this software but speech analyzing and monitoring the conversation of my client or ...

View all Reviews

Call Journey Customers

Pfizer

Seek

Latitude

RealPage

uBank

probecx

advia

Call Journey Support

Contact

+1 1888-201-0085

Customer Service

Online

Business Hours

Location

Newport Beach, California,

Reach out to Call Journey Social channels

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Call Journey is a Conversation Intelligence Software. Call Journey offers Contact Management, Chat (Messaging), Knowledge Database, Collaboration, Lead Management and many more functionalities.

Some top alternatives to Call Journey includes Cx Moments, NordPass, q&ai Technologies, CanString Analyzer and Avoma.

No, Call Journey doesn't provide API.

No, Call Journey doesn't provide mobile app.

Call Journey is located in Newport Beach, California,

Call Journey offers Quotation Based pricing model

We don't have information regarding integrations of the Call Journey as of now.

The starting price is not disclosed by Call Journey. You can visit Call Journey pricing page to get the latest pricing.

This software is researched and edited by

Rajat Gupta

Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.