Empowering businesses through conversation intelligence.
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Call Journey offers custom pricing plan
Call Journey, developed by the globally recognized TMA Group, is a powerhouse in conversation intelligence software. By converting spoken interactions into meaningful analytics, it allows companies to enhance customer experience, ensure compliance, and gain a competitive edge. Its strengths lie in robust enterprise-grade security, actionable insight generation, ...Read more
Call Journey leverages sophisticated speech analytics to transform customer interactions into actionable insights, helping companies address complex challenges and enhance service quality.
With SOC 2 Type 2 certification and PCI redaction capabilities, the platform ensures top-tier data security and regulatory compliance, making it a trustworthy solution for enterprises handling sensitive customer data.
The ability to track triggers, customer feedback, and events in real-time enables businesses to refine customer journeys and significantly improve lifetime value and loyalty.
By extracting insights from competitor mentions during calls, Call Journey empowers businesses to strategize more effectively and stay ahead of the market.
Due to its enterprise-grade setup and security features, initial deployment and integration into existing systems may require significant time and IT resources.
The wealth of features and analytics tools may overwhelm new users or smaller teams lacking data literacy or technical expertise.
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MD
Mufaddal D
11/08/22
"Automated journey orchestration"
What do you like best about CallJourney? It has good configurable drag and drop capabilities with multi dimensional reporting What do you dislike about CallJourney? Integration with third party systems is not readily available What problems is CallJourney solving and how is that benefiting you? Helps to automate end to end journeys for any kind of business and provides great conversation intelligence
ZD
Z D
07/06/22
"Adaptive drag and drop user interface"
What do you like best about CallJourney? It has amazing configurable interface for all events and actions to be handled in an effective manner What do you dislike about CallJourney? Customizations beyond a point becomes difficult and there are no audit logs to trace user and system activities which makes it less secure What problems is CallJourney solving and how is that benefiting you? Configurable dynamic workflows helps to simplify the overall conversation intelligence
VK
Vikrant K
04/11/22
"Best language and automated conversation analyzing software in market"
What do you like best about CallJourney? There is many qualities in this software but speech analyzing and monitoring the conversation of my client or internal process is I like most, it made my work very easy. What do you dislike about CallJourney? Nothing so far everything is great about Call Journey. What problems is CallJourney solving and how is that benefiting you? Call journey helped me a lot but AI system I want to talk about it, which makes your effort zero, gives you maximum ...
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