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Compare Zoho Desk vs GotoMeeting vs Livestorm

Overview

Description

Zoho Desk help desk software offers a free help desk with popular features. In addition to free users, individuals can manage unlimited agents, create templates to make it easier for agents ... Read More

GotoMeeting is a video conferencing software for small and midsized businesses and enterprise customers. It helps teams share ideas, collaborate on projects, and network at a very low cost. ... Read More

Entry Level Pricing
  • Starts from $7 , yearly
  • Starts from $12
Free Trial Availability
Spotsaas Score

9.7/10

9.3/10

User Ratings
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Software Demo

Demo

View demo

View demo

Features

Total Features

27 Features

19 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $7 , yearly
          • $12
          Pricing Plans
          • Express

            $9

            /user/month

            • Small business essentials:

            • Email

            • Social media

            Show more +

          • Standard

            $20

            /user/month

            • Everything in Express +

            • Live chat (Business Messaging)

            • Instant messaging

            Show more +

          • Professional

            $35

            /user/month

            • Everything in Standard +

            • Telephony

            • Blueprints

            Show more +

          • Browse all pricing plans
          • Not Available

          Other Details

          Organization Types supported
          • Freelancers
          • Large Enterprises
          • Medium Business
          • Small Business
          • Individuals
          • Freelancers
          • Large Enterprises
          • Medium Business
          • Small Business
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
          Get Quote

          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          2628

          Very Good

          1272

          Good

          213

          Poor

          15

          Terible

          19

          Excellent

          1056

          Very Good

          182

          Good

          31

          Poor

          9

          Terible

          3

          Expert's Review generated by AI

          Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ...Read more

          GoToMeeting stands out as a comprehensive and user-friendly online meeting and video conferencing platform. Users praise its all-in-one capabilities, including online meetings, desktop sharing, ...Read more

          Pros and Cons
          • Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.

          • Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.

          • Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.

          • Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.

          • Although mobile support is available, certain functionalities may be more limited compared to the desktop version.

          • Configuring advanced features and integrations may require time and technical knowledge.

          • Provides all-in-one software for online meetings, desktop sharing, and video conferencing, streamlining day-to-day tasks.

          • High quality of audio and video, clear sound, and ease of use make communication precise.

          • Reliable performance with intuitive and easy-to-administer tools, suitable for both virtual meetings and video conferencing.

          • Great customer support with 24/7 availability, enhancing user experience.

          • Easy to access and navigate, allowing for smooth communication and collaboration.

          • Network bandwidth consumption is high, making it bulkier and limiting usage in non-corporate environments.

          • Installation process can be time-consuming at times, affecting speed and performance.

          • Connectivity issues, dropped calls, and poor audio/video quality during meetings can be experienced.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Customers

          Customers
          NHS

          NHS

          Rogers

          Rogers

          ESSILOR

          ESSILOR

          Gainsight

          Gainsight

          Marketo

          Marketo

          Make a wish

          Make a wish

          Media and Screenshots

          Screenshots
          Zoho Desk

          4 Screenshots

          Collab All

          3 Screenshots

          Videos
          video-0

          4 Videos

          video-0

          2 Videos

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both Zoho Desk and GotoMeeting offer a Free Trial.

          Zoho Desk is designed for Large Enterprises, Medium Business and Small Business.

          GotoMeeting is designed for Large Enterprises, Medium Business and Small Business.

          Pricing for Zoho Desk Starts at $7/user/month when yearly whereas for GotoMeeting Starts at $12/User/Month.

          Some top alternatives to Zoho Desk includes Zendesk Support, Tidio Helpdesk, ManageEngine ServiceDesk Plus, Jira Service Desk, HelpDesk, SysAid, Desky, ReadyDesk, Sitehelpdesk, Trakdesk, HESK and BoldDesk.

          Some top alternatives to GotoMeeting includes Livestorm, Zoom, Cisco Webex Meetings, Google Meet, Zoho Meeting, GoToWebinar, OpenMeet, BlueJeans Virtual Meetings, VideoMeet, GoTo Connect and Remote Meeting.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].