spotsaas-logo
Get Listed

Compare Zendesk Support vs Timeneye

Overview

Description

Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface ... Read More

Timeneye is the easiest way to manage time worked and paid. It's the best way to keep your time, track activities, bill clients and get paid on time. It makes it simple for anyone to have a ... Read More

Entry Level Pricing
  • Starts from $19 , yearly
  • Starts from $6 , Billed Yearly
Free Trial Availability
Spotsaas Score

9.2/10

8.8/10

User Ratings

4.1

(20)
Get Quote

Software Demo

Demo

View demo

View demo

Features

Total Features

29 Features

8 Features

Unique Features
      Get Quote

      Pricing

      Pricing Option
          Starting From
          • $19 , yearly
          • $6 , Billed Yearly
          Pricing Plans
          • Support Team

            $25

            /user/month

            • Ticketing system

            • Email

            • Contact form and Web Widget

            Show more +

          • Suite Team

            $69

            /user/month

            • Support Team; plus

            • AI agents

            • Customer and internal knowledge base

            Show more +

          • Suite Professional

            $149

            /user/month

            • Suite Team plus

            • Live and custom analytics

            • Skills-based routing

            Show more +

          • Browse all pricing plans
          • Timeneye

            • Unlimited projects

            • Unlimited clients

            • All integrations

            Show more +

          Other Details

          Organization Types supported
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
          Get Quote

          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          1493

          Very Good

          214

          Good

          31

          Poor

          7

          Terible

          12

          Excellent

          13

          Very Good

          6

          Good

          0

          Poor

          0

          Terible

          0

          Expert's Review generated by AI

          Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language ...Read more

          Timeneye emerges as a highly efficient time-tracking and management software, offering a clean and intuitive interface that caters well to both teams and freelancers. Users commend its effortless ...Read more

          Pros and Cons
          • It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.

          • By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.

          • The system leverages natural language processing, eliminating the learning curve and making customer service operations more seamless.

          • Zendesk Support offers an intuitive and easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.

          • While the platform is designed for ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.

          • Tracks time effectively and provides detailed, customizable reports to boost productivity and manage projects more efficiently.

          • Intuitive and easy-to-use interface that requires minimal training, making it suitable for beginners and professionals alike.

          • Seamlessly integrates with popular apps like Trello, Asana, Google Calendar, Basecamp, etc., simplifying workflow across platforms.

          • Offers portability with mobile app support for both Android and iOS, making time tracking accessible on the go.

          • Helps streamline collaboration and real-time task tracking, ensuring efficient team and task management.

          • The mobile app occasionally crashes or shows inconsistency, especially when used alongside the web platform.

          • Requires manual operation of timers as it doesn’t support automatic time tracking functionality.

          • The dashboard calendar is limited to displaying one week of activities and could benefit from more sophisticated customization.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Integrations

          Customers

          Customers
          Uber

          Uber

          Siemens

          Siemens

          Shopify

          Shopify

          No Customers information available.

          Media and Screenshots

          Screenshots
          Zendesk

          5 Screenshots

          Dashboard

          9 Screenshots

          Videos
          video-0

          2 Videos

          video-0

          1 Videos

          Add to Compare

          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both Zendesk Support and Timeneye offer a Free Trial.

          Zendesk Support is designed for Large Enterprises, Medium Business and Small Business.

          Timeneye is designed for Large Enterprises, Medium Business and Small Business.

          Pricing for Zendesk Support Starts at $19/user/month when yearly whereas for Timeneye Starts at $6/User/Month when Billed Yearly.

          Some top alternatives to Zendesk Support includes Zoho Desk, Tidio Helpdesk, Deskero, Support Hub, HelpDesk, Desky, Help Scout, Salesforce Service Cloud, ReadyDesk, Sitehelpdesk, HESK and BoldDesk.

          Some top alternatives to Timeneye includes Timely, TimeTracker App, Toggl Track, Hubstaff, Timesheets.com, TrackingTime, Clockify, Tick, TimeTrack and Timesheet.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].