Compare Zendesk Support vs Shortcut vs Quickbase vs Smartsheet

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Zendesk Support (1757) Visit website Visit Website *sponsored	Shortcut Get Quote Get Quote

Overview
Affiliate Disclosure

Description	Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface ... Read More	With its tagline "Easiest product management software", Shortcut is the ideal solution for Agile software teams. It simplifies the process of planning, producing, and launching products, ... Read More
Entry Level Pricing	Starts from $19 , yearly	Starts from $8.50 , Billed Yearly
Free Trial Availability	Get Free Trial	Get Free Trial
Spotsaas Score	9.2/10	8.3/10
User Ratings	4.3 (7934)
	Visit website	Get Quote

Software Demo

Demo	View demo	Shortcut has not given any software demo yet If you're the owner of this profile, add your demo.Contact us

Features

Total Features	29 Features	49 Features
Unique Features
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Pricing

Pricing Option
Starting From	$19 , yearly	$8.50 , Billed Yearly
Pricing Plans	Support Team $25 /user/month Get Started Ticketing system Email Contact form and Web Widget Show more + Suite Team $69 /user/month Get Started Support Team; plus AI agents Customer and internal knowledge base Show more + Suite Professional $149 /user/month Get Started Suite Team plus Live and custom analytics Skills-based routing Show more + Browse all pricing plans	Free Get Started Manage all ongoing work in Stories Plan multiple sprints using Iterations Get tailored reports for quick insights Show more + Team Get Started Everything in Free, plus See progress on a org wide (and filterable) Roadmap Customize multiple Workflows so each team can work the way they want Show more + Business Get Started Everything in Team, plus: Organize complex projects w/ Milestones Easily track plans w/ an expanded Roadmap Show more + Browse all pricing plans
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Freelancers Large Enterprises Medium Business Small Business Individuals	Freelancers Large Enterprises Medium Business Small Business Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Visit Website	Get Quote

User Reviews

User Ratings	4.3 (based on 7934 reviews)	No reviews available for the product
Rating Distribution	Excellent 1493 Very Good 214 Good 31 Poor 7 Terible 12	No reviews available for the product
Expert's Review generated by AI	Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language ...Read more	Shortcut is a versatile project management tool designed with user accessibility and team collaboration in mind. Its intuitive interface and minimal setup requirements make it an appealing choice ...Read more
Pros and Cons	It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support. By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity. The system leverages natural language processing, eliminating the learning curve and making customer service operations more seamless. Zendesk Support offers an intuitive and easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training. While the platform is designed for ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.	Offers an intuitive and user-friendly interface, making task tracking and project management straightforward even for non-technical users. Smooth integration with popular tools like GitHub, Zendesk, and Slack, facilitating cross-functional collaboration and communication. Simplifies sprint planning, bug tracking, and task prioritization with features like Stories, Epics, Milestones, and drag-and-drop functionality. Minimal initial configuration required, making it ideal for small teams and startups looking for fast deployment. Highly customizable workflows and boards allow flexibility in adapting the tool to organizational needs. Lack of robust undo (CMD+Z) or history functionality can lead to data loss and user frustration. Limited learning materials and tutorials make the customization and advanced features harder to master for new users. Filters and navigation can become confusing or cluttered, especially with multiple projects and teams involved.
Positive Reviews	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product
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Integrations

Integration with other apps	monday.com 4.5 (14486 reviews) Slack 4.5 (35011 reviews) Vanta	Roadmunk 4.1 (226 reviews) productboard 4.3 (340 reviews) Miro 4.7 (7384 reviews)

Customers

Customers	Uber Siemens Shopify	No Customers information available.

Media and Screenshots

Screenshots	5 Screenshots	4 Screenshots
Videos	2 Videos	No videos available.

Alternatives

Alternatives	Zoho Desk 4.4 Tidio Helpdesk Deskero 4.3	Quickbase 4.2 Smartsheet 4.1 ClickUp 4.4

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Zendesk Support and Shortcut offer a Free Trial.

Zendesk Support is designed for Large Enterprises, Medium Business and Small Business.

Shortcut is designed for Large Enterprises, Medium Business and Small Business.

Pricing for Zendesk Support Starts at $19/user/month when yearly whereas for Shortcut Starts at $8.50/User/Month when Billed Yearly.

Some top alternatives to Zendesk Support includes Zoho Desk, Tidio Helpdesk, Deskero, Support Hub, HelpDesk, Desky, Help Scout, Salesforce Service Cloud, ReadyDesk, Sitehelpdesk, HESK and BoldDesk.

Some top alternatives to Shortcut includes Quickbase , Smartsheet, ClickUp, Zoho Projects, Jira, Next Please, Wrike, Teamwork, ProjectManager.com, ProWorkflow, Kanbanize, Quick Base, Projectsly by 500apps, Height, Yodiz and Flow.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Zendesk Support vs Shortcut vs Quickbase vs Smartsheet

Zendesk Support

Shortcut

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure