Compare Zendesk Support vs Shortcut vs Smartsheet vs Miro

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Zendesk Support (1757) Visit website Visit Website *sponsored	Shortcut Get Quote Get Quote

Overview
Affiliate Disclosure

Description	Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface ... Read More	With its tagline "Easiest product management software", Shortcut is the ideal solution for Agile software teams. It simplifies the process of planning, producing, and launching products, ... Read More
Entry Level Pricing	Starts from $19 , yearly	Starts from $8.50 , Billed Yearly
Free Trial Availability	Get Free Trial	Get Free Trial
Spotsaas Score	9.2/10	8.3/10
User Ratings	4.3 (7934)
	Visit website	Get Quote

Software Demo

Demo	View demo	Shortcut has not given any software demo yet If you're the owner of this profile, add your demo.Contact us

Features

Total Features	18 Features	49 Features
Unique Features
	Visit website	Get Quote

Pricing

Pricing Option
Starting From	$19 , yearly	$8.50 , Billed Yearly
Pricing Pans	Support Team $25 /user/month Get Started Ticketing system Email Contact form and Web Widget Show more + Suite Team $69 /user/month Get Started Support Team; plus AI agents Customer and internal knowledge base Show more + Suite Professional $149 /user/month Get Started Suite Team plus Live and custom analytics Skills-based routing Show more + Browse all pricing plans	Free Get Started Manage all ongoing work in Stories Plan multiple sprints using Iterations Get tailored reports for quick insights Show more + Team Get Started Everything in Free, plus See progress on a org wide (and filterable) Roadmap Customize multiple Workflows so each team can work the way they want Show more + Business Get Started Everything in Team, plus: Organize complex projects w/ Milestones Easily track plans w/ an expanded Roadmap Show more + Browse all pricing plans
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Freelancers Large Enterprises Medium Business Small Business Individuals	Freelancers Large Enterprises Medium Business Small Business Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Visit Website	Get Quote

User Reviews

User Ratings	4.3 (based on 7934 reviews)	No Reviews No reviews available for the product
Rating Distribution	Excellent 1493 Very Good 214 Good 31 Poor 7 Terible 12	No Reviews No reviews available for the product
Expert's Review generated by AI	No Expert ai Review available for the product	Shortcut is a versatile project management tool designed with user accessibility and team collaboration in mind. Its intuitive interface and minimal setup requirements make it an appealing choice ...Read more
Pros and Cons	No pros or cons available for the product	Offers an intuitive and user-friendly interface, making task tracking and project management straightforward even for non-technical users. Smooth integration with popular tools like GitHub, Zendesk, and Slack, facilitating cross-functional collaboration and communication. Simplifies sprint planning, bug tracking, and task prioritization with features like Stories, Epics, Milestones, and drag-and-drop functionality. Minimal initial configuration required, making it ideal for small teams and startups looking for fast deployment. Highly customizable workflows and boards allow flexibility in adapting the tool to organizational needs. Lack of robust undo (CMD+Z) or history functionality can lead to data loss and user frustration. Limited learning materials and tutorials make the customization and advanced features harder to master for new users. Filters and navigation can become confusing or cluttered, especially with multiple projects and teams involved.
Positive Reviews	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	No Integration information available.	Roadmunk 4.1 (226 reviews) productboard 4.3 (340 reviews) Miro 4.7 (7384 reviews)

Customers

Customers	Siemens LUSH Missouri Star	No Customers information available.

Media and Screenshots

Screenshots	2 Screenshots	4 Screenshots
Videos	2 Videos	No videos available.

Alternatives

Alternatives	Zoho Desk 4.4 ManageEngine ServiceDesk Plus 4.2 Deskero 4.3	Smartsheet 4.1 Miro 4.7 Process Street 4.7

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Zendesk Support and Shortcut offer a Free Trial.

Zendesk Support is designed for Large Enterprises, Medium Business and Small Business.

Shortcut is designed for Large Enterprises, Medium Business and Small Business.

Pricing for Zendesk Support Starts at $19/user/month when yearly whereas for Shortcut Starts at $8.50/User/Month when Billed Yearly.

Some top alternatives to Zendesk Support includes Zoho Desk, ManageEngine ServiceDesk Plus, Deskero, Support Hub, HelpDesk, Desky, Help Scout, Salesforce Service Cloud, ReadyDesk, Sitehelpdesk, HESK and BoldDesk.

Some top alternatives to Shortcut includes Smartsheet, Miro, Process Street, Wrike, Notion, Jira, Next Please, Teamwork, ProjectManager.com, ProWorkflow, Kanbanize, Quick Base, ClickUp, Projectsly by 500apps, Height, Yodiz and Flow.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Zendesk Support vs Shortcut vs Smartsheet vs Miro

Zendesk Support

Shortcut

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure