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Compare Zendesk Support vs ROUTEE

Overview

Description

Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface ... Read More

ROUTEE is an automated marketing solution that makes it easy for businesses and customers to connect. With tools to create automated campaigns via SMS, Viber,Voice, and more, ROUTEE ... Read More

Entry Level Pricing
  • Starts from $19 , yearly
  • Not Available
Free Trial Availability
  • Free Trial available
Spotsaas Score

9.2/10

Not Available

User Ratings

2.5

(39)
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Software Demo

Demo

Features

Total Features

29 Features

0 Features

Unique Features

    No features

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    Pricing

    Pricing Option
        Starting From
        • $19 , yearly
        • Not Available
        Pricing Plans
        • Support Team

          $25

          /user/month

          • Ticketing system

          • Email

          • Contact form and Web Widget

          Show more +

        • Suite Team

          $69

          /user/month

          • Support Team; plus

          • AI agents

          • Customer and internal knowledge base

          Show more +

        • Suite Professional

          $149

          /user/month

          • Suite Team plus

          • Live and custom analytics

          • Skills-based routing

          Show more +

        • Browse all pricing plans
        • Not Available

        Other Details

        Organization Types supported
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        Platforms Supported
        • Browser Based (Cloud)
        • Mobile - iOS
        • Mobile - Android
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - iOS
        • Mobile - Android
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Available
        • Available
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        User Reviews

        User Ratings
        Rating Distribution

        Excellent

        1493

        Very Good

        214

        Good

        31

        Poor

        7

        Terible

        12

        Excellent

        8

        Very Good

        8

        Good

        4

        Poor

        0

        Terible

        1

        Expert's Review generated by AI

        Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language ...Read more

        Routee is a versatile communication platform that offers a variety of channels like SMS, email, and voice to interact with users, facilitating organic business growth. Its personalized customer ...Read more

        Pros and Cons
        • It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.

        • By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.

        • The system leverages natural language processing, eliminating the learning curve and making customer service operations more seamless.

        • Zendesk Support offers an intuitive and easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.

        • While the platform is designed for ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.

        • Provides a variety of communication options such as SMS, email, and voice channels, facilitating organic business growth and personalized customer interactions.

        • Easy integration, automation, and personalization features enhance user experience and productivity.

        • Offers detailed documentation and examples for seamless integration and automatic messaging.

        • Reliable service with decent customer support and competitive pricing.

        • Pricing perceived as high, especially for businesses at a certain level, potentially complex for less tech-savvy users.

        • Lack of clarity in UI design affecting user experience, especially for troubleshooting and communications.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Negative Reviews

        No reviews available for the product

        No reviews available for the product

        Integrations

        Customers

        Customers
        Uber

        Uber

        Siemens

        Siemens

        Shopify

        Shopify

        Uber

        Uber

        Microsoft

        Microsoft

        Skype

        Skype

        Media and Screenshots

        Screenshots
        Zendesk

        5 Screenshots

        No screenshots available.

        Videos
        video-0

        2 Videos

        video-0

        1 Videos

        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Yes, both Zendesk Support and ROUTEE offer a Free Trial.

        Zendesk Support is designed for Large Enterprises, Medium Business and Small Business.

        ROUTEE is designed for Large Enterprises, Medium Business and Small Business.

        The starting price of Zendesk Support begins at $19/user/month when yearly, while pricing details for ROUTEE are unavailable.

        Some top alternatives to Zendesk Support includes Zoho Desk, Tidio Helpdesk, Deskero, Support Hub, HelpDesk, Desky, Help Scout, Salesforce Service Cloud, ReadyDesk, Sitehelpdesk, HESK and BoldDesk.

        Some top alternatives to ROUTEE includes Hubspot Marketing Hub, iSalesCRM, ExpertTexting, SMS Gateway Hub, Senderium, MOBtexting, SimpleTexting, Guni SMS, SendHub and AvidMobile.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].