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Compare Zendesk Support vs Igloo Software

Overview

Description

Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface ... Read More

Igloo is a cloud-based employee intranet software that allows user to easily add employee resources like blogs, wikis, company news and announcements, employee portals, and more. This ... Read More

Entry Level Pricing
  • Starts from $19 , yearly
  • Starts from $599
Free Trial Availability
  • No free trial
Spotsaas Score

9.2/10

Not Available

User Ratings
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Software Demo

Demo

View demo

View demo

Features

Total Features

29 Features

0 Features

Unique Features

    No features

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    Pricing

    Pricing Option
        Starting From
        • $19 , yearly
        • $599
        Pricing Plans
        • Support Team

          $25

          /user/month

          • Ticketing system

          • Email

          • Contact form and Web Widget

          Show more +

        • Suite Team

          $69

          /user/month

          • Support Team; plus

          • AI agents

          • Customer and internal knowledge base

          Show more +

        • Suite Professional

          $149

          /user/month

          • Suite Team plus

          • Live and custom analytics

          • Skills-based routing

          Show more +

        • Browse all pricing plans
        • Not Available

        Other Details

        Organization Types supported
        • Individuals
        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals
        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        Platforms Supported
        • Browser Based (Cloud)
        • Installed - Windows
        • Mobile - Android
        • Mobile - iOS
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Installed - Windows
        • Mobile - Android
        • Mobile - iOS
        • Installed - Mac
        • Browser Based (Cloud)
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Available
        • Available
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        User Reviews

        User Ratings
        Rating Distribution

        Excellent

        1493

        Very Good

        214

        Good

        31

        Poor

        7

        Terible

        12

        Excellent

        11

        Very Good

        13

        Good

        0

        Poor

        0

        Terible

        0

        Expert's Review generated by AI

        Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language ...Read more

        Igloo is a versatile and highly customizable intranet platform that has left a positive impact on many users in the past year. Users have praised its convenient site layout customization and ...Read more

        Pros and Cons
        • It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.

        • By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.

        • The system leverages natural language processing, eliminating the learning curve and making customer service operations more seamless.

        • Zendesk Support offers an intuitive and easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.

        • While the platform is designed for ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.

        • Igloo offers a convenient site layout customization and strong user support for ease of use.

        • The software allows efficient sharing of information, files, and details among employees, promoting better communication and collaboration.

        • Igloo provides flexible profile creation, interface navigation, and instant data access.

        • The platform serves various functions, including communication, repository, directory, and social media integration.

        • Igloo continuously improves performance, receives updates, and offers large storage spaces.

        • Initial setup assistance might be lacking, leading to inconvenience during customization, especially for newcomers.

        • User feedback suggests the need for better documentation and tutorials for certain features.

        • Some users find limitations in document collaboration, visual presentations, and project management functionality.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Customers

        Customers
        Uber

        Uber

        Siemens

        Siemens

        Shopify

        Shopify

        Steelcase

        Steelcase

        Leidos

        Leidos

        University Of Waterloo

        University Of Waterloo

        Media and Screenshots

        Screenshots
        Zendesk

        5 Screenshots

        No screenshots available.

        Videos
        video-0

        2 Videos

        video-0

        2 Videos

        Alternatives

        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Zendesk Support offers Free Trial, but Igloo Software does not.

        Zendesk Support is designed for Large Enterprises, Medium Business and Small Business.

        Igloo Software is designed for Large Enterprises, Medium Business and Small Business.

        Pricing for Zendesk Support Starts at $19/user/month when yearly whereas for Igloo Software Starts at $599/Month.

        Some top alternatives to Zendesk Support includes Zoho Desk, Tidio Helpdesk, Deskero, Support Hub, HelpDesk, Desky, Help Scout, Salesforce Service Cloud, ReadyDesk, Sitehelpdesk, HESK and BoldDesk.

        Some top alternatives to Igloo Software includes Interact, Yammer, Invotra, MyHub Intranet Software, Creative Social Intranet, Axero Intranet, Engynn Intranet and OneWindow Workplace.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].