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Compare VCC Live vs uContact vs Nextiva

VCC Live - Contact Center Operations Software
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uContact - Call Center Software
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Overview

Description

VCC Live is a contact center operations' software for small and midsized businesses. It helps to automate, enhance and manage customer interactions. It comes with advanced self-service ... Read More

uContact is an advanced call center software solution that includes all the features and modules needed to run a successful call center. The software is designed to assist in contacting, ... Read More

Entry Level Pricing
  • Starts from $50 , Billed Yearly
  • Starts from $50
Free Trial Availability
  • No free trial
  • No free trial
Spotsaas Score

Not Available

8.8/10

User Ratings

4.7

(70)

4.9

(29)
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Software Demo

Demo

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Features

Total Features

0 Features

10 Features

Unique Features

No features

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    Pricing

    Pricing Option
        Starting From
        • $50 , Billed Yearly
        • $50
        Pricing Plans
        • Standard

          • Campaign Management

          • Outbound and Inbound Calls

          • Reports and Statistics

          Show more +

        • Professional

          • Includes features of Standard plan, plus

          • Intelligent IVR

          • Quality Control

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        • Multichannel

          • Includes features of Professional plan, plus

          • Sending Automated SMS

          • Sending Automated Emails

          Show more +

        • Browse all pricing plans
        • Not Available

        Other Details

        Organization Types supported
        • Individuals
        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals
        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        Platforms Supported
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Available
        • Available
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        User Reviews

        User Ratings
        Rating Distribution

        Excellent

        58

        Very Good

        5

        Good

        0

        Poor

        0

        Terible

        0

        Excellent

        24

        Very Good

        5

        Good

        0

        Poor

        0

        Terible

        0

        Expert's Review generated by AI

        No Expert ai Review available for the product

        uContact has garnered praise for its user-friendly platform and stable performance. Users appreciate the ease of use, quick support, and comprehensive features that cater to call center ...Read more

        Pros and Cons
        • Intuitive and user-friendly platform, suitable for both users and supervisors.

        • Real-time monitoring capabilities for call center operations.

        • Effective in increasing conversion numbers and connecting with leads.

        • Versatile omnichannel communication features.

        • Stable system with high uptime and user-friendly dashboard.

        • Some users may find the platform complex initially without proper training or support.

        • Limited customizations and marketplace options for advanced functionalities.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Media and Screenshots

        Screenshots

        No screenshots available.

        No screenshots available.

        Videos
        video-0

        3 Videos

        video-0

        1 Videos

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        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Neither VCC Live nor uContact offers a free trial.

        VCC Live is designed for Large Enterprises, Medium Business and Small Business.

        uContact is designed for Large Enterprises, Medium Business and Small Business.

        Pricing for VCC Live Starts at $50/Month when Billed Yearly whereas for uContact Starts at $50/User/Month.

        Some top alternatives to VCC Live includes FIVE CRM, uContact, Call Center Studio, Callision, LiveOps, ice Contact Center, Vonage Contact Center, Focus Contact Center, CloudCall and LiveVox.

        Some top alternatives to uContact includes Nextiva, FIVE CRM, TalkDesk, Calabrio One, Call Center Studio, TelebuHub, Vonage Contact Center, RingCentral Contact Center, Focus Contact Center and My Hotline.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].