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Compare SpiceCSM Engagement Suite vs Zoho CRM vs Pipedrive vs HubSpot CRM

Overview

Description

SpiceCSM is CRM Software that manages Customer Contact information (CRM) and Sales and Marketing workflow (SFA), as well as task management, messaging, data integration, including ... Read More

Zoho CRM (Customer Relationship Management) has a simple interface that works as hard as you do. With its intuitive drag and drop functionality, CRM Software makes it easy to share your ... Read More

Entry Level Pricing
  • Starts from $90 , Billed Yearly
  • Starts from $14 , Billed Yearly
Free Trial Availability
  • No free trial
Spotsaas Score

7.6/10

9.8/10

User Ratings

Features

Total Features

5 Features

10 Features

Unique Features

      Pricing

      Pricing Option
          Starting From
          • $90 , Billed Yearly
          • $14 , Billed Yearly
          Pricing Pans
          • Professional

            • Unified User Interface (UUI)

            • Customizable CRM

            • Guided Process / Agent Scripting

            Show more +

          • Enterprise

            • Includes features of Professional plan, plus

            • SpiceCSM Automation Suite

            • Visual Process Editor (Advanced Automation Nodes)

            Show more +

          Pricing Pagespicecsm-engagement-suite pricingzoho-crm pricing

          Other Details

          Organization Types supported
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available

          User Reviews

          User Ratings

          No Reviews

          No reviews available for the product

          Rating Distribution

          No Reviews

          No reviews available for the product

          Excellent

          1257

          Very Good

          833

          Good

          238

          Poor

          69

          Terible

          74

          Expert's Review generated by AI

          The SpiceCSM Engagement Suite stands out as a versatile and highly adaptable tool for customer engagement, offering impressive customization and user-friendly features. Users consistently ...Read more

          Zoho CRM has emerged as a versatile and user-friendly solution designed to cater to businesses of all sizes. Its strength lies in its seamless customization options, intuitive interface, and ...Read more

          Pros and Cons
          • Reliable and highly adaptable platform with extensive customization options that fit diverse business needs.

          • Easy to use and manage, even for non-technical users, reducing training time and onboarding obstacles.

          • Significant improvement in productivity and consistency through built-in tools like dashboards and streamlined processes.

          • Excellent customer service and support, with the ability to tailor solutions based on specific requirements.

          • Reporting features lack depth and robustness compared to other platforms, limiting advanced analytics.

          • Some customization options are restricted or controlled externally, reducing flexibility for users.

          • Visual design and agent user interface feel outdated, leading to a less engaging experience.

          • The process editor has a noticeable learning curve, creating initial hurdles for new users.

          • Easy to use with an intuitive interface requiring minimal technical expertise.

          • Highly customizable workflows, fields, and dashboards to adapt to specific business needs.

          • Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).

          • Streamlines operations by automating tasks like lead management, reminders, and communications tracking.

          • Limited scalability and depth for larger businesses with more complex requirements.

          • Marketplace offers fewer advanced apps or connectors compared to competitors.

          • Initial setup and customization can be overwhelming without proper guidance for some users.

          • Performance can be inconsistent with occasional lags and bugs.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Negative Reviews

          No reviews available for the product

          No reviews available for the product

          Customers

          Customers
          NICE InContact

          NICE InContact

          ConnectForce

          ConnectForce

          Frost and Sullivan

          Frost and Sullivan

          Amazon

          Amazon

          EuroKids

          EuroKids

          HotStar

          HotStar

          Media and Screenshots

          Screenshots

          No screenshots available.

          CRM bot teams up zia

          4 Screenshots

          Videos
          video-0

          2 Videos

          No videos available.

          Alternatives

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Zoho CRM offers Free Trial, but SpiceCSM Engagement Suite does not.

          SpiceCSM Engagement Suite is designed for Large Enterprises, Medium Business and Small Business.

          Zoho CRM is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

          Pricing for SpiceCSM Engagement Suite Starts at $90/User/Month when Billed Yearly whereas for Zoho CRM Starts at $14/User/Month when Billed Yearly.

          Some top alternatives to SpiceCSM Engagement Suite includes Pipedrive, HubSpot CRM, ClickUp, Freshsales, Salesflare, Close, Vendasta, Keap, Zoho CRM, Salesforce, Thryv, SalesCRM, SimpleCRM, CRM.me, webCRM, CAS CRM, DigitalCRM.com, SpinOffice CRM and CRM.io by 500apps.

          Some top alternatives to Zoho CRM includes Pipedrive, HubSpot CRM, ClickUp, Freshsales, Salesflare, Close, Vendasta, Keap, Zoho One, Hubspot Marketing Hub, Salesforce, Microsoft Dynamics 365 for Sales, LeadSquared CRM, SalesCRM, SimpleCRM and Zoho CRM Plus.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].