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Compare RescueAssist vs LogMeIn Rescue

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Overview

Description

RescueAssist is a software-based service that connects you to your computer in an easy-to-use manner either over the Internet or by phone. Using RescueAssist, you can remotely access and ... Read More

LogMeIn Rescue provides everything you need to conveniently and securely access, control and help solve your users computers from anywhere. This intutive user interface allows you to ... Read More

Free Trial Availability
Spotsaas Score

9.1/10

9.1/10

User Ratings
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Software Demo

Demo

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Features

Total Features

8 Features

7 Features

Unique Features
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      Other Details

      Organization Types supported
      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals
      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals
      Platforms Supported
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)
      Modes of support
      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online
      API Support
      • Not Available
      • Available
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      User Reviews

      User Ratings
      Rating Distribution

      Excellent

      146

      Very Good

      93

      Good

      12

      Poor

      0

      Terible

      1

      Excellent

      99

      Very Good

      29

      Good

      4

      Poor

      1

      Terible

      0

      Expert's Review generated by AI

      GoTo Resolve (formerly GoToAssist) has received positive feedback from users within the last 12 months. Users appreciate the user-friendly interface that offers seamless remote assistance without ...Read more

      LogMeIn Rescue by GoTo has garnered significant praise for its unattended remote connection feature, lauded as a must-have for IT professionals. Users appreciate the Rescue Lens app for accessing ...Read more

      Pros and Cons
      • Streamlined remote assistance with a user-friendly interface, enhancing efficiency.

      • Multifunctional capabilities including remote connection, mobile support, and easy communication features.

      • Efficient ticketing system for tracking and managing tickets.

      • Automates repetitive tasks, enhancing productivity.

      • Offers unattended support for resolving issues without user interaction.

      • Issues with the unattended support system, causing connectivity problems.

      • Lack of innovation compared to competitors.

      • Some users may find the interface glitchy, especially with slower internet speeds.

      • Efficient unattended remote connection for troubleshooting, enhancing user experience.

      • Intuitive interface and ease of use, suitable for users of varying technical backgrounds.

      • Seamless integration with admin tools, simplifying remote access and support tasks.

      • Enables quick connections and file transfers, improving troubleshooting efficiency.

      • Versatile, cloud-based accessibility from various devices, offering flexibility for support.

      • Occasional connectivity issues, especially with slower internet speeds, impacting user experience.

      • Setup process can be time-consuming for less tech-savvy users, requiring additional guidance.

      • Higher pricing compared to alternatives, potentially limiting affordability for some users.

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Customers

      Customers

      No Customers information available.

      Motorola

      Motorola

      Media and Screenshots

      Screenshots
      RescueAssist : Connections screenshot

      3 Screenshots

      Technician console

      1 Screenshots

      Videos
      video-0

      1 Videos

      video-0

      1 Videos

      Alternatives

      Frequently Asked Questions (FAQs)

      Stuck on something? We're here to help with all the questions and answers in one place.

      Yes, both RescueAssist and LogMeIn Rescue offer a Free Trial.

      RescueAssist is designed for Large Enterprises, Medium Business and Small Business.

      LogMeIn Rescue is designed for Large Enterprises, Medium Business and Small Business.

      Pricing details for both RescueAssist and LogMeIn Rescue are unavailable at this time. Contact the respective providers for more information.

      Some top alternatives to RescueAssist includes Zoho Assist, ScreenMeet, GoToMyPC, BeyondTrust Remote Support, TeamViewer, VNC Connect, Sygma Connect, Instant Housecall, Splashtop Business Access, LogMeIn Rescue, NinjaOne (NinjaRMM) and GoTo Resolve.

      Some top alternatives to LogMeIn Rescue includes Zoho Assist, ScreenMeet, GoToMyPC, RemotePC, BeyondTrust Remote Support, TeamViewer, VNC Connect, Instant Housecall, RescueAssist, FixMe.IT, NinjaOne (NinjaRMM) and GoTo Resolve.

      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].