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Compare Qualtrics Customer Experience vs Medallia Experience Cloud

Overview

Key features

Pricing

Other Details

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Qualtrics Customer Experience - Experience Management Software

Qualtrics Customer Experience

(648)
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Medallia Experience Cloud - Experience Management Software

Medallia Experience Cloud

(25)
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Overview
Affiliate Disclosure

Description

Qualtrics Customer Experience is the ultimate platform for managing customer experience. It assists the world's leading B2B organizations by providing a scalable and sustainable solution. ... Read More

Medallia Experience Cloud is a highly acclaimed SaaS platform that utilizes machine learning to enhance customer engagement in real-time. It offers top-notch services that are trusted by ... Read More

Entry Level Pricing
  • Not Available
  • Not Available
Free Trial Availability
  • No free trial
  • No free trial
User Ratings

4.2

(607)

4.3

(191)
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Software Demo

Demo

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Medallia Experience Cloud has not given any software demo yet

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Features

Total Features

0 Features

0 Features

Unique Features

No features

No features

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Pricing

Pricing Option
      Starting From
      • Not Available
      • Not Available
      Pricing Pans
      • Not Available
      • Not Available
      Pricing Page

      Pricing information not available

      Pricing information not available

      View detailed pricing
      View detailed pricing

      Other Details

      Organization Types supported
      • Large Enterprises
      • Medium Business
      • Small Business
      • Freelancers
      • Individuals
      • Large Enterprises
      • Medium Business
      • Small Business
      • Freelancers
      • Individuals
      Platforms Supported
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Browser Based (Cloud)
      • Installed - Mac
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Browser Based (Cloud)
      • Installed - Mac
      Modes of support
      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online
      API Support
      • Not Available
      • Available
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      User Reviews

      User Ratings

      4.2

      (based on 607 reviews)

      4.3

      (based on 191 reviews)
      Rating Distribution

      Excellent

      424

      Very Good

      175

      Good

      37

      Poor

      7

      Terible

      5

      Excellent

      17

      Very Good

      7

      Good

      0

      Poor

      0

      Terible

      1

      Expert's Review generated by AI

      Qualtrics Customer Experience stands out as a top-notch survey tool, offering a versatile platform for designing various survey styles and attachments. Users appreciate its intuitive interface, ...Read more

      Medallia Customer Experience is a highly valuable tool for businesses looking to gain deep insights into their customer feedback. The platform excels in providing comprehensive analytics and ...Read more

      Pros and Cons

      • Versatile tool for designing surveys with dashboard, ticketing, workflows, and more.

      • Dynamic and versatile survey styles with easy changes and important details recording.

      • Predictive intelligence engine for optimizing customer engagement.

      • Aesthetically pleasing with simple processes for survey responses and corrections.

      • Real-time tracking dashboards for insights.

      • Customizations and advanced features may be complex for new users without proper support.

      • Limited options in the Marketplace for additional apps and connectors, restricting advanced functionalities.

      • Valuable insights provided by Medallia help diagnose site wins and areas for improvement, thus enhancing performance.

      • Extensive customization options allow tailoring of surveys, reports, and dashboards to meet specific business needs.

      • Easy navigation and state-of-the-art dashboard make Medallia user-friendly and helpful in addressing customer complaints.

      • Comprehensive platform for analyzing experience data at macro and micro levels, offering end-to-end survey creation and deployment tracking.

      • Learning curve associated with using Medallia, although it becomes easier with more usage.

      • Dependency on third-party assistance for configuration can be challenging and time-consuming.

      • Limited support for text analytics, making it difficult to process large volumes of comments efficiently.

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Read reviews
      Read reviews

      Integrations

      Integration with other apps
      Jira
      Jira

      4.4

      (17380 reviews)
      Salesforce
      Salesforce

      4.3

      (31400 reviews)
      Freshdesk
      Freshdesk

      4

      (5374 reviews)
      Salesforce
      Salesforce

      4.3

      (31400 reviews)

      Customers

      Customers
      Volkswagen

      Volkswagen

      JetBlue

      JetBlue

      No Customers information available.

      Media and Screenshots

      Screenshots
      CX Text iQ Dashboard

      4 Screenshots

      Medallia Experience Cloud screenshot

      5 Screenshots

      Videos
      video-0

      3 Videos

      No videos available.

      Alternatives

      Alternatives
      SAP Customer Experience
      SAP Customer Experience
      Qualtrics Core XM - Survey/ User Feedback Software
      Qualtrics Core XM

      4.4

      Qualtrics Employee Experience - Employee Engagement Software
      Qualtrics Employee Experience

      4.4

      SAP Customer Experience
      SAP Customer Experience
      Advize.ai - Text Mining Software
      Advize.ai
      Adobe Experience Platform - Customer Data Platform (CDP)
      Adobe Experience Platform

      4

      Frequently Asked Questions (FAQs)

      Stuck on something? We're here to help with all the questions and answers in one place.

      Neither Qualtrics Customer Experience nor Medallia Experience Cloud offers a free trial.

      Qualtrics Customer Experience is designed for Large Enterprises, Medium Business and Small Business.

      Medallia Experience Cloud is designed for Large Enterprises, Medium Business and Small Business.

      Pricing details for both Qualtrics Customer Experience and Medallia Experience Cloud are unavailable at this time. Contact the respective providers for more information.

      Some top alternatives to Qualtrics Customer Experience includes SAP Customer Experience, Qualtrics Core XM, Qualtrics Employee Experience, Experience.com, WovVXM, The Experience Manager and NICE Satmetrix.

      Some top alternatives to Medallia Experience Cloud includes SAP Customer Experience, Advize.ai, Adobe Experience Platform, Experience.com, The Experience Manager, CustomerGauge and NICE Satmetrix.

      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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      9931 Corporate Campus Dr
      Louisville, Kentucky 40223, USA

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      9931 Corporate Campus Dr
      Louisville, Kentucky 40223, USA