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Compare QEval vs Voyc

QEval - Contact Center Operations Software
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Voyc - Speech Analytics Software
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Overview

Description

QEval is customer contact center operations' software that provides real-time insight into customer contact teams' performance. It supports a context-driven approach to decision-making, ... Read More

Voyc, a cutting-edge speech analytics software powered by AI, is the ultimate solution for regulated organizations. It enables them to effortlessly monitor 100% of their contact center ... Read More

Free Trial Availability
  • Free Trial available
  • No free trial
User Ratings
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Software Demo

Demo

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Pricing

Pricing Option
      Pricing Plans
      • Not Available
      • Not Available

      Other Details

      Organization Types supported
      • Large Enterprises
      • Small Business
      • Medium Business
      • Large Enterprises
      • Small Business
      • Medium Business
      Platforms Supported
      • Browser Based (Cloud)
      • Browser Based (Cloud)
      • Mobile - Android
      • Browser Based (Cloud)
      • Browser Based (Cloud)
      • Mobile - Android
      Modes of support
      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online
      API Support
      • Not Available
      • Not Available
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      User Reviews

      User Ratings

      4

      (based on 20 reviews)

      No reviews available for the product

      Rating Distribution

      Excellent

      0

      Very Good

      0

      Good

      0

      Poor

      0

      Terible

      0

      No reviews available for the product

      Expert's Review generated by AI

      No Expert ai Review available for the product

      Voyc has garnered positive feedback over the past 12 months, with users praising its customer-centric approach and user-friendly interface. The software's ability to streamline call monitoring ...Read more

      Pros and Cons
      • Customer-centric approach, willingness to go the extra mile for clients.

      • User-friendly interface, simple script building, and accurate call grading.

      • Supportive team that listens to customer feedback and continuously improves the offering.

      • Exceptional accessibility for call monitoring and coaching, with real-time call transcript access.

      • Need for improvements in call organization (e.g., sorting calls into folders).

      • Inaccuracies in transcript, occasional system slowness, and limited feature development speed.

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Customers

      Customers

      No Customers information available.

      Momentum

      Momentum

      Standard bank

      Standard bank

      sanlam

      sanlam

      Media and Screenshots

      Videos
      video-0

      1 Videos

      video-0

      2 Videos

      Frequently Asked Questions (FAQs)

      Stuck on something? We're here to help with all the questions and answers in one place.

      QEval offers Free Trial, but Voyc does not.

      QEval is designed for Large Enterprises, Medium Business and Small Business.

      Voyc is designed for Large Enterprises, Medium Business and Small Business.

      Pricing details for both QEval and Voyc are unavailable at this time. Contact the respective providers for more information.

      Some top alternatives to QEval includes XCALLY, uContact, UJET, Dialpad Contact Center, ice Contact Center, VoiceIQ, RingCentral Contact Center, ipSCAPE, SmartSpeech and Voyc.

      Some top alternatives to Voyc includes NeoSound Intelligence, VoiceBase, Observe.AI, Verint Speech Analytics, Awaken Conversations, SmartSpeech, Floatbot and Saketa SharePoint Migrator.

      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].