Compare Promoter.io vs SmileBack vs Zonka Feedback

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Promoter.io Migrated to Retently Compare Retently Compare Retently	SmileBack (40) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	Promoter.io allows user to create targeted NPS surveys and also automate the analysis of the results using machine learning. With this tool, user will be able to get meaningful results in ... Read More	SmileBack is the perfect customer satisfaction platform that is designed to be user-friendly yet still provides a myriad of insights. Monitor and track your clients' sentiment data with ... Read More
Entry Level Pricing	Starts from $100	Starts from $83 , Billed Yearly
Free Trial Availability	Free Trial available	Get Free Trial
Spotsaas Score	9.3/10	8.9/10
User Ratings	3.8 (432)	4.6 (86)
	Get Quote	Get Quote

Software Demo

Demo	View demo	View demo

Features

Total Features	19 Features	16 Features
Unique Features
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Pricing

Pricing Option
Starting From	$100	$83 , Billed Yearly
Pricing Plans	Not Available	Starter Get Started 1-5 agents One-Click Surveys Customer Satisfaction (CSAT) Show more + Growth Get Started 6-10 agents One-Click Surveys Customer Satisfaction (CSAT) Show more + Pro Get Started 11-15 agents One-Click Surveys Customer Satisfaction (CSAT) Show more + Browse all pricing plans
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Not Available
	Get Quote	Get Quote

User Reviews

User Ratings	3.8 (based on 432 reviews)	4.6 (based on 86 reviews)
Rating Distribution	Excellent 30 Very Good 8 Good 0 Poor 1 Terible 1	Excellent 40 Very Good 0 Good 0 Poor 0 Terible 0
Expert's Review generated by AI	Promoter.io stands out as a valuable tool for gathering customer feedback efficiently and effectively. Users appreciate its versatility in creating surveys that provide deep insights into ...Read more	SmileBack shines as a remarkable Customer Satisfaction tool, praised for its simplicity and ease of use by both customers and internal teams. The feedback mechanism, where customers can easily ...Read more
Pros and Cons	Easy to use platform for collecting NPS data with high response rates. Intuitive interface and customizable inputs for tailored feedback. Excellent customer service and support, providing valuable guidance. Automated processes simplify tasks and improve efficiency. Ability to track and manage NPS program in a centralized location. Pricing can be seen as relatively high, especially for small volumes of users. Some users find limitations in flexibility and features at certain pricing levels. Issues with data verification and field management in spreadsheet uploads.	Easy to use for both customers and internal users, boosting response rates. Real-time feedback is accessible and shareable, aiding in social proof and service improvement. Simple setup and intuitive dashboard design for quick integration and results. Excellent customer support with non-pushy sales process. Increases customer satisfaction responses significantly with user-friendly interface. Some users find the simplicity of the system may limit advanced customizations. Limited integration options with other software tools, potentially affecting workflow efficiency.
Positive Reviews	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	BigCommerce 3.7 Shopify 4.4	Microsoft Teams 4.3 (32097 reviews) Zapier 4.3 (3331 reviews) Microsoft Power BI 4.4 (2583 reviews)

Customers

Customers	Hatch Outdoorsy Outdoor Voices	No Customers information available.

Media and Screenshots

Screenshots	4 Screenshots	No screenshots available.
Videos	2 Videos	3 Videos

Alternatives

Alternatives	Zonka Feedback 4.7 Customer.guru 4.4 Startquestion 4.8	Zonka Feedback 4.7 Customer.guru 4.4 FeedbackLink 4.1

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Promoter.io and SmileBack offer a Free Trial.

Promoter.io is designed for Large Enterprises, Medium Business and Small Business.

SmileBack is designed for Large Enterprises, Medium Business and Small Business.

Pricing for Promoter.io Starts at $100/Month whereas for SmileBack Starts at $83/Month when Billed Yearly.

Some top alternatives to Promoter.io includes Zonka Feedback, Customer.guru, Startquestion, YesInsights, Trustmary, binds.co, SoluCX, Emojics, SatisMeter and SmileBack.

Some top alternatives to SmileBack includes Zonka Feedback, Customer.guru, FeedbackLink, Promoter Ninja, GrowthScore, SoluCX, Thermostat, UserSpeaks, HockeyStack Surveys and SatisMeter.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Promoter.io vs SmileBack vs Zonka Feedback

Promoter.io

SmileBack

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure