Promoter.io Reviews in January 2025: User Ratings, Pros & Cons

MIGRATED TO Retently

Terrible Customer Service

What do you like best? It can be a great resource for companies when properly implemented. What do you dislike? We were truly excited to incorporate Promoter into our business, but unfortunately it did not work out for us. Our negative experience was rooted from what could have easily been prevented from the beginning. We were not warned of situations that may happen when launching the survey. Within a few minutes of our launch, we received a number of detracting scores from ...

The software that exceeded our expectations

What do you like best? I love that through this platform I can get to know my clients a lot better, because through the surveys I can distinguish their needs, concerns, even their discomforts towards our services and products, which we seek the way to compensate and help us to do top. Promoter is a very versatile and fast-use program, I like its excellent updates, because every time they integrate improvements that improve our performance as a company, we also like their customer ...

The software that exceeded our expectations

What do you like best? I love that through this platform I can get to know my clients a lot better, because through the surveys I can distinguish their needs, concerns, even their discomforts towards our services and products, which we seek the way to compensate and help us to do top. Promoter is a very versatile and fast-use program, I like its excellent updates, because every time they integrate improvements that improve our performance as a company, we also like their customer ...

Process automation for your business

What do you like best? This system allows me to be able to automate a number of processes in order to simplify the execution time of each task, thanks to this, together with my work team we have been able to see the opportunities and threats of the market in order to be efficient to the time to place my services and products in sales and in this way to be able to improve the processes that have weaknesses. I like that this system is simple to manage, since it has a very friendly ...

The best tool to get to know your customers

What do you like best? With promoter I can make easy surveys to clients. This system has a clean interface in order to give the surveyed client peace of mind and confidence that a serious survey is carried out. It allows you to categorize the needs in the surveys in order to respond quickly to each question in the survey. I love how intuitive this platform is, allowing your staff to measure and perform the study of the samples with precision. It is amazing how this system keeps updated ...

Create, send and analyze your surveys

What do you like best? You can create surveys without much difficulty and at the same time, the structure of the survey is usually very visual and simple to respond to the client, which allows a very large percentage of responses in the questionnaires. I also think that it is positive that besides the possibility of being able to create easy questions, there is the possibility of creating deeper and more complex answers for surveys in which much more detail is required. The program ...

Great User interface and amazing support

What do you like best? Promoter has a great user interface, on top of that helped us keep track of all of our customer surveys. It´s very easy to use and has really good features. You are able to create several campaigns and monitor all at once,and you are also able to monitor the specific segment for one country for example or view the whole organization´s NPS score. Dashboards provide more information in detail about that specific campaign, overall graphs allow us to pinpoint ...

An Accurate Pulse

What do you like best? I love the simplicity in use but wide range of reports you can get through this system What do you dislike? I wish we could ask more than just one question but I understand why one question is the main focus What business problems are you solving with the product? What benefits have you realized? We have over 1800 members here at Geekdom and Promoter is essential for us to get a pulse on how the community feels about our direction.

Great NPS tool for periodic surveys

What do you like best? I like the ease of creating a survey. Not only it's a smooth process from the user's point of view, but I feel that a customer is more likely to respond to a low-key, low-effort initial email - and yet the follow up question offers the ability to provide much more in-depth responses. What do you dislike? I'm not a huge fan of the new campaign wizard lacking auto-save, as I lost my work while navigating to another screen. I'm sure it's something they're going to ...

Nice and easy

What do you like best? The ready-made klips and the nice graphics. Also building from scratch is pretty easy without any programming skills etc. What do you dislike? None really... additional sources and connections are always welcome. Maybe the possibility to export klips to Powerpoint. What business problems are you solving with the product? What benefits have you realized? Keeping the whole team updated on the latest numbers and stats on a large wall-mounted screen.