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Compare Microsoft Power BI vs ipSCAPE

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ipSCAPE - Contact Center Operations Software
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Overview

Description

Power BI is a suite of analytics tools that works across a variety of devices. Power BI gives business users access to real-time data from systems, from spreadsheets and databases to SaaS ... Read More

Revolutionize the way you engage with customers and provide top-notch business experiences with ipSCAPE. This versatile, cloud-based call center software offers omnichannel capabilities to ... Read More

Entry Level Pricing
  • Starts from $4,995
  • Not Available
Free Trial Availability
  • Free Trial available
  • No free trial
Spotsaas Score

9.8/10

Not Available

User Ratings
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Software Demo

Demo

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Features

Total Features

8 Features

0 Features

Unique Features

    No features

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    Pricing

    Pricing Option
        Starting From
        • $4,995
        • Not Available
        Pricing Plans
        • Not Available
        • Not Available

        Other Details

        Organization Types supported
        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals
        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals
        Platforms Supported
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Android
        • Installed - Mac
        • Installed - Windows
        • Browser Based (Cloud)
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Android
        • Installed - Mac
        • Installed - Windows
        • Browser Based (Cloud)
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Available
        • Available
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        User Reviews

        User Ratings
        Rating Distribution

        Excellent

        105

        Very Good

        42

        Good

        3

        Poor

        1

        Terible

        0

        Excellent

        23

        Very Good

        4

        Good

        0

        Poor

        0

        Terible

        0

        Expert's Review generated by AI

        Power BI stands out as a transformative technology that's ahead of its time, according to recent user reviews. Users appreciate the versatility of Power BI in connecting to various data sources ...Read more

        ipSCAPE has garnered positive feedback from users for its efficient time tracking capabilities, real-time monitoring, and communication features. Users appreciate the system for providing ...Read more

        Pros and Cons
        • Wide range of pricing models, offering flexibility for different budgets.

        • Can connect to almost any data source, enhancing data accessibility and analysis.

        • Offers extensive visual and add-on library, facilitating enhanced data visualization.

        • Intuitive and easy to use, suitable for users with varying levels of expertise.

        • Enables easy sharing of live data and collaborative editing.

        • Desktop version can feel clunky and may have bugs that need addressing.

        • Requires background knowledge in SQL and database management for efficient use.

        • Pricing models may limit accessibility to some features for non-pro users.

        • Provides accurate time tracking, helping in call management and handling.

        • Easy to log in and access, making it user-friendly.

        • Allows monitoring of call activities and agents' performance for evaluation and improvement.

        • Helpful in communication with customers and resolving their issues efficiently.

        • Useful for tracking queue status and pause reasons in real time.

        • Occasional errors and latency issues may occur, affecting usability.

        • System crashes or errors leading to interruptions in service.

        • Limited visibility on certain metrics like wrapping time or hold duration.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Customers

        Customers
        Adobe

        Adobe

        GE Healthcare

        GE Healthcare

        Aston Martin

        Aston Martin

        Healius

        Healius

        Laithwaite’s Wine

        Laithwaite’s Wine

        Compare Club

        Compare Club

        Media and Screenshots

        Screenshots
        Power BI service

        7 Screenshots

        No screenshots available.

        Videos
        video-0

        5 Videos

        video-0

        2 Videos

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        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Microsoft Power BI offers Free Trial, but ipSCAPE does not.

        Microsoft Power BI is designed for Large Enterprises, Medium Business and Small Business.

        ipSCAPE is designed for Large Enterprises, Medium Business and Small Business.

        The starting price of Microsoft Power BI begins at $4,995/Month, while pricing details for ipSCAPE are unavailable.

        Some top alternatives to Microsoft Power BI includes Google Drive, Tableau, IBM Cognos Analytics, Dundas BI, SAS Business Intelligence, Clear Analytics, SAP BusinessObjects BI, ibi Analytics Platform, Narrative BI and Microsoft Power BI Desktop.

        Some top alternatives to ipSCAPE includes FIVE CRM, uContact, Call Center Studio, UJET, Dialpad Contact Center, VCC Live, Zultys MXIE, Vonage Contact Center, Focus Contact Center and RingCentral Engage Digital.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].