Compare MetaCX vs Freshdesk Customer Success (Formely Freshsuccess)

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	MetaCX (1) Get Quote Get Quote	Freshdesk Customer Success (Formely Freshsuccess) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	MetaCX is customer success software for fast growing SaaS companies. With a single User Interface, the MetaCX platform incorporates CRM, support automation, a self care portal and email ... Read More	Freshdesk Customer Success (formerly Freshsuccess) is a comprehensive customer success platform that helps businesses reduce churn, grow their customer base, and strengthen relationships ... Read More
Entry Level Pricing	Not Available	Starts from $79
Free Trial Availability	No free trial	No free trial
User Ratings	4.5 (1)
	Get Quote	Get Quote

Software Demo

Demo	View demo	View demo

Features

Total Features	0 Features	0 Features
Unique Features	No features	No features
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Pricing

Pricing Option
Starting From	Not Available	$79
Pricing Pans	Not Available	Not Available
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Small Business Large Enterprises Medium Business Individuals Freelancers	Small Business Large Enterprises Medium Business Individuals Freelancers
Platforms Supported	Mobile - Android Mobile - iOS Browser Based (Cloud) Installed - Windows Browser Based (Cloud)	Mobile - Android Mobile - iOS Browser Based (Cloud) Installed - Windows Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Not Available	Available
	Get Quote	Get Quote

User Reviews

User Ratings	4.5 (based on 1 reviews)	No Reviews No reviews available for the product
Rating Distribution	Excellent 1 Very Good 0 Good 0 Poor 0 Terible 0	No Reviews No reviews available for the product
Expert's Review generated by AI	No Expert ai Review available for the product	Freshdesk Customer Success has garnered high praise for its user-friendly interface, ticketing system, and comprehensive analytics. Users appreciate the streamlined process of ticket resolution, ...Read more
Pros and Cons		Efficient ticketing system, interface, resolution procedures, and analytics enhancing productivity. Easy ticket raising and process automation for seamless operations. Ability to track product usage and provide comprehensive account information. Web-based accessibility for both internal and external users, promoting convenience. User-friendly interface suitable for new users and easy understanding. Feedback suggests a need for better support to enhance the user experience. Some users found limitations in automation features based on specific business needs.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	No Integration information available.	Zoho CRM 4.1 (8849 reviews) Freshsales 4.6 (1395 reviews) Salesforce 4.3 (31400 reviews)

Customers

Customers	No Customers information available.	Leadfeeder Ideagen AdStage

Media and Screenshots

Screenshots	No screenshots available.	No screenshots available.
Videos	1 Videos	1 Videos

Alternatives

Alternatives	SpiceCSM Engagement Suite Parlor ClientSuccess 4.5	Freshsales 4.6 Parlor ChurnZero 4.6

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Neither MetaCX nor Freshdesk Customer Success (Formely Freshsuccess) offers a free trial.

MetaCX is designed for Large Enterprises, Medium Business and Small Business.

Freshdesk Customer Success (Formely Freshsuccess) is designed for Large Enterprises, Medium Business and Small Business.

The starting price of Freshdesk Customer Success (Formely Freshsuccess) begins at $79/User/Month, while pricing details for MetaCX are unavailable.

Some top alternatives to MetaCX includes SpiceCSM Engagement Suite, Parlor, ClientSuccess, ProsperStack, Custify, Planhat, Ecosystems, Freshdesk Customer Success (Formely Freshsuccess), Valuecore and NICE Satmetrix.

Some top alternatives to Freshdesk Customer Success (Formely Freshsuccess) includes Freshsales, Parlor, ChurnZero, ClientSuccess, Custify, Salesmachine, Successware, Gainsight CS and Freshdesk Customer Success.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare MetaCX vs Freshdesk Customer Success (Formely Freshsuccess)

MetaCX

Freshdesk Customer Success (Formely Freshsuccess)

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure