Compare Klaviyo vs Via

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• Exceptional customer support, consistently praised for responsiveness, patience, and thorough guidance, even for complex issues.

• Smooth onboarding experience, making platform transitions and initial setups effortless for users, including businesses with limited tech resources.

• Easy-to-use interface with user-friendly features, making it accessible even for non-technical users.

• Powerful email and SMS automation capabilities that enhance marketing efforts with personalized workflows and detailed audience segmentation.

• Seamless integration with popular eCommerce platforms like Shopify and BigCommerce, alongside other SaaS tools.

• Initial learning curve for users transitioning from previous email marketing platforms due to feature richness and platform differences.

• Occasionally high-pressure tactics from the sales team during sign-up phases, causing some discomfort.

• Limited direct support post-onboarding by business development reps, leaving users reliant on other help channels.

• VIA provides excellent support and guidance, helping users navigate SMS marketing effectively.

• The platform is user-friendly, making it easy to create campaigns and analyze data.

• VIA helps in increasing subscriber lists, driving sales, and engaging with customers effectively.

• The platform offers valuable insights and assists in creating strategic marketing campaigns.

• Users appreciate the personalized customer service provided by VIA's team.

• Users have faced challenges in reaching support staff promptly and experienced errors within the platform.

• Limited customization options and design features are highlighted as areas for improvement.

• Some users have mentioned concerns about the cost of using VIA, especially for small businesses.