Via Reviews in January 2025: User Ratings, Pros & Cons

"terrible"

What do you like best about Via? grow links is the only thing i like from Via! What do you dislike about Via? hard to reach staff, consistently have error problems. not very customizable. What problems is Via solving and how is that benefiting you? None they have created more problems for us.

"I've had a super great VIA team."

What do you like best about Via? My team has helped me navigate SMS Marketing and make sure we are on track and making the most of our messages and engagement. I've learned a lot and now see us as a company focus on growing our SMS lists because they've been so successful. What do you dislike about Via? I haven't expereinced downsides to VIA, if I run into a problem or need help, the team at VIA has been there. I now have two people, Alec and Michael that I work with and having two brains ...

"I've had a super great VIA team."

What do you like best about Via? My team has helped me navigate SMS Marketing and make sure we are on track and making the most of our messages and engagement. I've learned a lot and now see us as a company focus on growing our SMS lists because they've been so successful. What do you dislike about Via? I haven't expereinced downsides to VIA, if I run into a problem or need help, the team at VIA has been there. I now have two people, Alec and Michael that I work with and having two brains ...

"VIA is great and has amazing potential"

What do you like best about Via? VIA makes SMS marketing easy and accessible for everyone. Makes communication via SMS easy and makes it more accessible to reach customers What do you dislike about Via? VIA asked me to provide a honest review on their service which I did - they have slow communication at times but otherwise good. What problems is Via solving and how is that benefiting you? VIA helps customers complete their abandoned carts which thus, increases sales and opens up customers ...

"VIA is great and has amazing potential"

What do you like best about Via? VIA makes SMS marketing easy and accessible for everyone. Makes communication via SMS easy and makes it more accessible to reach customers What do you dislike about Via? VIA asked me to provide a honest review on their service which I did - they have slow communication at times but otherwise good. What problems is Via solving and how is that benefiting you? VIA helps customers complete their abandoned carts which thus, increases sales and opens up customers ...

"Via is a great reliable platform, and their team is easy to work with."

What do you like best about Via? It is easy to navigate and create campaigns. What do you dislike about Via? I wish we would get some kind of notification when a customer texts us. I don't like that I need to manually check my computer every day. What problems is Via solving and how is that benefiting you? N/A

"Extremely Valuable & Great Customer Service"

What do you like best about Via? We have been able to discuss strategies for growth regularly with our Customer Success Manager and had great success with our journeys and campaigns. The platform is very user-friendly and the data is easy to analyze. What do you dislike about Via? We have consistently been very satisfied with Via. What problems is Via solving and how is that benefiting you? We appreciate the ability to target and engage with our customers through automated messaging. With ...

"Smooth, expansive and always improving."

What do you like best about Via? I like the fact there's a solid team there who is always proactive on assisting you to increase conversion rates. What do you dislike about Via? The mobile app was a huge reason why we switched, but have been not using it for some time due to it being a bit buggy and limiting. Maybe things have changed. What problems is Via solving and how is that benefiting you? Clear reporting which allows us to determine where we need to make adjustments to increase ...

"Awesome app"

What do you like best about Via? Excellent app and very flexible with what you and your company needs! What do you dislike about Via? Some options are limited to the customer's end, but if you reach out to them, they will happily assist you and make your requests possible! What problems is Via solving and how is that benefiting you? Creating SMS campaigns for our online store, creating website pop-ups, grow links, etc.

"Via and their team has been amazing to work with!"

What do you like best about Via? Via is excellent at developing strategic ways for our brand to obtain more subscribers and increase revenue. What do you dislike about Via? I don't particularly appreciate how our credits are being used fast just for one SMS campaign and how we cannot see how many credits the previous campaigns used. What problems is Via solving and how is that benefiting you? Via is helping solve our abandoned cart issues; because we're targeting these customers through ...