Via

"terrible"

What do you like best about Via? grow links is the only thing i like from Via! What do you dislike about Via? hard to reach staff, consistently have error problems. not very customizable. What problems is Via solving and how is that benefiting you? None they have created more problems for us.

"Via is a great reliable platform, and their team is easy to work with."

What do you like best about Via? It is easy to navigate and create campaigns. What do you dislike about Via? I wish we would get some kind of notification when a customer texts us. I don't like that I need to manually check my computer every day. What problems is Via solving and how is that benefiting you? N/A

"Extremely Valuable & Great Customer Service"

What do you like best about Via? We have been able to discuss strategies for growth regularly with our Customer Success Manager and had great success with our journeys and campaigns. The platform is very user-friendly and the data is easy to analyze. What do you dislike about Via? We have consistently been very satisfied with Via. What problems is Via solving and how is that benefiting you? We appreciate the ability to target and engage with our customers through automated messaging. With ...

"Smooth, expansive and always improving."

What do you like best about Via? I like the fact there's a solid team there who is always proactive on assisting you to increase conversion rates. What do you dislike about Via? The mobile app was a huge reason why we switched, but have been not using it for some time due to it being a bit buggy and limiting. Maybe things have changed. What problems is Via solving and how is that benefiting you? Clear reporting which allows us to determine where we need to make adjustments to increase ...

"Awesome app"

What do you like best about Via? Excellent app and very flexible with what you and your company needs! What do you dislike about Via? Some options are limited to the customer's end, but if you reach out to them, they will happily assist you and make your requests possible! What problems is Via solving and how is that benefiting you? Creating SMS campaigns for our online store, creating website pop-ups, grow links, etc.

"AMAZING!!!!!! Love it"

What do you like best about Via? I love the team and expertise that bring to me and the company. What do you dislike about Via? It's not a lot i dislike about the company. What problems is Via solving and how is that benefiting you? Helping us scale.

"VIA is the premier go-to application for SMS"

What do you like best about Via? VIA makes creating dynamic campaigns & communicating with your SMS list super easy and the support and insights I receive are invaluable! What do you dislike about Via? I think this app offers so many useful tools, but I would love for there to be a few more options for segmentation. What problems is Via solving and how is that benefiting you? Managing SMS campaigns and understanding what's really working well and what customers are responding positively to.

"Over time, we have received very useful strategic tips on how to increase our customer base."

What do you like best about Via? The most helpful part is having a customer success manager whos accessible especially during busy months like November. We find they campaign ideas have been tailored to our brand and it helps to have someone to work with for an entire year. Kate was a great help and so far Omar has been as well. What do you dislike about Via? We still haven't grasped how we use up our credits so fast. We have taken the tips on how to manage our monthly budget. What problems ...

"Happy Customer for 2 years!"

What do you like best about Via? I love how VIA allows us to reach more of our customers for marketing and advertising. We have had good success with our SMS strategy over the years. Also love our Account manager Michael Dunn and his team. What do you dislike about Via? We had some issues when we switched to v2 and then just recently with our credits when we increased our plan but our VIA team always works with us to make it right. What problems is Via solving and how is that benefiting ...

"User Friendly, intuitive and the support team is amazing"

What do you like best about Via? I love how easy it is to create journeys are how profitable they are in the long run. Via is constantly updating its platform, and they have a fantastic team that is always available to help and they always give the extra mile. What do you dislike about Via? I haven’t experienced any downside with Via. What problems is Via solving and how is that benefiting you? Via helps us constantly communicate with our customers, engage with them and persuade them to ...