Volusion Reviews in January 2025: User Ratings, Pros & Cons

Predatory! Stay away!

Stay far, far away from this predatory company. They have a salesperson on the phone say you can get a reduced rate on a month trial, but you can’t pay over the phone. You have to go online and pay for your one month. Then....two years later....surprise! They’ve been getting you for $299 a month! “Oh, that was in the terms when you went online an paid for your one month.” Except you didn’t see the terms, because as far as you were concerned, it was just a one month payment, as the guy said ...

DON'T EVEN CONSIDER THEM!

I would like to echo many others that have had a poor experience with Volusion.Don't go near them with a bargepole is my best advice.The system is so restrictive that many integrations don't work. We had an issue with the checkout failing to complete many orders after months of getting nowhere we moved to Wordpress / WooCommerce.We were paying around £150-£200 per month and after receiving a call they informed us that our fees would raise to £1500 in 2 weeks time. Funny how this occurred ...

outdated

outdated, slow and in-flexible. Also lots of hidden charges, auto contract sign ups etc. was with them for a number years until they suddenly charged me $1500pm (normally about $300 pm) which prompted me to exit immediately. They claim the normal standard charge is $2000pm which is simply extortion for this kinda service, then offer ridiculous discount, by the end they offered me $600 pm which was still overpriced.

This company is criminal (no, really... that’s not hyperbole)

This company is criminal. Co-conspired with a competitor of mine in 2014 to defraud me out of approximately $60,000.If your business doesn’t have mid-six figure capital to spend on lawyers fighting to get your own money away from these thieves, they WILL steal from you. They target all small companies.Some sites have them rated as low as 1.2 stars out of 5 with 100+ reviews.

A great store front that is easy to use!

What do you like best? It is easy to add product to the store, as well as process orders. It works well with our merchant services account and have had no hiccups in over five years since I started managing the store. When I have had to contact customer service or a technician they have always been friendly and resolved all issues. What do you dislike? Unless I am missing it, I wish there was a way to archive a product and not have it show up in the list of products. I do not want ...

volusion is great for small businesses

What do you like best? Volusion is an e-commerce platform we currently use in our company to market ourselves even though it has limited characteristics. For now, customer service is working very well, it is actually the best thing that volusion has for small companies or that they are starting is perfect since It is not complex but if you are a large company I do not recommend it since you will need more features that until now volusion we do not provide them since it has many ...

Basic Feature-set but...bulletproof

What do you like best? Simple to setup and use. Very lean system that's been around for a long time. This was my first e-commerce cart and I still have clients I consult for that do up to 10MM yearly on it. What do you dislike? Limited Features for Competitive Marketing. Also it can't host a blog internally which really limits content marketing. I've been doing lots more content marketing with my clients lately to gain marketshare and organic traffic. You have to use Article Pages ...

The only reason I am giving Volusion a…

The only reason I am giving Volusion a second star is due to their customer support team. I have created four websites using Volusion V1 since 2011, and up until a couple of years ago, there were a few issues, but nothing major. The monthly cost is exorbitant running several thousands of dollars every month. They nickel and dime you to death on data, newsletters and Fraud detection. We have cut many of their overpriced services out and run our email trough Google. It's a closed source ...

Volusion is One of the Best Companies on the Web

I have been thoroughly impressed with all of the services offered by Volusion. - AMAZING customer service (real humans who speak English and are knowledgeable of the products)- Chat service that functions as a support ticket with email (no waiting in lines, just ask your question and you'll receive a fast response that also goes to your inbox)- Clean, practical, and customizable UI - Affordable- Turn-key operation- TONS of marketing data

Online shopping is now more enjoyable and convenient because of Volusion.

PROS & CONS What are the best aspects of this product? Volusion gave me the ultimate solution to help me manage the overall sales of my products. Using the software is relatively simple, straightforward, and a lot better than others. My e-commerce site is now organized, making it easier for us to process all orders as soon as they come in. What aspects are problematic or could work better? The app sometimes logs out unexpectedly while customers are in the middle of doing their ...