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• Exceptional customer service with knowledgeable and responsive support staff, ensuring quick resolutions.

• User-friendly and intuitive interface, making it easy to navigate and use, especially for new users.

• Comprehensive features like lead management, ticketing, residuals reporting, and VoIP integration, streamlining workflows for ISOs and sales teams.

• Highly customizable, allowing users to tailor workflows, fields, and reports to meet specific business needs.

• Consolidates multiple functionalities into a single platform, improving efficiency and reducing the need for additional tools.

• Some users find the system's layout (especially in earlier versions) cramped, with information packed too closely together.

• Steep learning curve for new users due to the abundance of features and functionalities.

• Occasional hiccups in custom field integrations or onboarding processes reported by a few users.

• Provides a centralized, all-in-one CRM platform for managing leads, calls, emails, and workflows seamlessly, saving time and boosting productivity.

• Intuitive and user-friendly interface with easy setup and excellent support for onboarding and troubleshooting.

• Highly efficient automation features like smart views, predictive dialing, and workflows that reduce manual effort and streamline sales processes.

• Outstanding call management features, including clear call recordings, AI-generated summaries, and call tracking for better follow-ups and analysis.

• Exceptional customer support with fast response times and regular updates that reflect user feedback.

• Reporting features are limited and could be more in-depth, especially for tracking lead lists and success rates by category.

• Some users find the cost of calling features and overall pricing high, although they believe the value justifies it.

• Occasional technical glitches like software crashes and dialer issues with integrations such as JustCall.