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8.9

Spot Score

IRIS CRM

IRIS CRM Reviews in February 2025: User Ratings, Pros & Cons

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IRIS CRM Reviews & Ratings

Rating Distribution

Excellent

(73)

Very Good

(15)

Good

(4)

Poor

(1)

Terible

(0)

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Showing 1-10 out of 93

AU

Anonymous User

01/19/24

5 out of 5

"Great Customer Service and Platform"

What do you like best about IRIS CRM? The Iris staff, is of course, very knowledgeable and helpful. They promptly respond to tickets. Additionally, the system itself is fairly easy to use and therefore user-friendly. Both programming/building new workflows and creating/converting new leads.

AU

Anonymous User

01/19/24

5 out of 5

"Great Customer Service and Platform"

What do you like best about IRIS CRM? The Iris staff, is of course, very knowledgeable and helpful. They promptly respond to tickets. Additionally, the system itself is fairly easy to use and therefore user-friendly. Both programming/building new workflows and creating/converting new leads.

AU

Anonymous User

05/18/23

5 out of 5

"IRIS CRM review"

What do you like best about IRIS CRM? I really like the new version and how you can customize the profile and the layout is definitely a lot better. Finding tickets on the search bar is a lot easier.

AU

Anonymous User

05/18/23

5 out of 5

"IRIS CRM review"

What do you like best about IRIS CRM? I really like the new version and how you can customize the profile and the layout is definitely a lot better. Finding tickets on the search bar is a lot easier.

AU

Anonymous User

05/18/23

5 out of 5

"Using IRIS for over a decade"

What do you like best about IRIS CRM? IRIS CRM brings everything together to make for a much more cohesive and efficient experience for our ISO. Having all our reporting in one place makes providing support much quicker and easier. It helps simplify things for our busy sales reps who can view their portfolio reporting and make tickets for all their clients across most if not all platforms without needing multiple logins. Residuals calculations and reporting have advanced significantly over ...

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AU

Anonymous User

05/18/23

5 out of 5

"Using IRIS for over a decade"

What do you like best about IRIS CRM? IRIS CRM brings everything together to make for a much more cohesive and efficient experience for our ISO. Having all our reporting in one place makes providing support much quicker and easier. It helps simplify things for our busy sales reps who can view their portfolio reporting and make tickets for all their clients across most if not all platforms without needing multiple logins. Residuals calculations and reporting have advanced significantly over ...

Read more

AU

Anonymous User

05/18/23

4 out of 5

"IRIS CRM gets the job done!"

What do you like best about IRIS CRM? The portal is easy to use and the IRIS staff is super helpful and friendly What do you dislike about IRIS CRM?

SD

Saman D

05/16/23

5 out of 5

"The best CRM system for merchant industery"

What do you like best about IRIS CRM? The only user-friendly CRM for the merchant industry. The customer service is the best. Always improving the software. What do you dislike about IRIS CRM?

AM

Arnie M

05/16/23

5 out of 5

"Very helpful"

What do you like best about IRIS CRM? I have been using the service since last May and enjoy using it. I appreciate the automatic email templates that we can set up. And we consistently use it to store information about our clients and possible future clients. It is very dynamic and fluid. I am using version 2 and most of my co-workers are using the first version. They said they don't like how everything is pushed into each other, it seems like it's all too close together. I enjoy having ...

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AU

Anonymous User

05/16/23

3 out of 5

"IRIS CRM seems to have some things nailed down and others in an infancy stage."

What do you like best about IRIS CRM? I like the most of the API and the experience that the sales reps can have. It does a lot for residuals which is a nice feature with your sales CRM. It is easy to create a good workflow for employees. They have a support rep named Eric; he is fantastic.