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Compare Commune vs Freshdesk Customer Success (Formely Freshsuccess)

Overview

Description

Commune is a customer communication hub that makes customer success more reliable and successful. It simplifies the process of creating tailored experiences for individual customers, ... Read More

Freshdesk Customer Success (formerly Freshsuccess) is a comprehensive customer success platform that helps businesses reduce churn, grow their customer base, and strengthen relationships ... Read More

Entry Level Pricing
  • Starts from $299
  • Starts from $79
Free Trial Availability
  • Free Trial available
  • No free trial
User Ratings
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Software Demo

Demo

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Features

Total Features

6 Features

0 Features

Unique Features

    No features

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    Pricing

    Pricing Option
        Starting From
        • $299
        • $79
        Pricing Pans
        • Not Available
        • Not Available
        Pricing Pagecommune pricingfreshdesk-customer-success--formely-freshsuccess- pricing

        Other Details

        Organization Types supported
        • Small Business
        • Large Enterprises
        • Medium Business
        • Individuals
        • Freelancers
        • Small Business
        • Large Enterprises
        • Medium Business
        • Individuals
        • Freelancers
        Platforms Supported
        • Mobile - Android
        • Mobile - iOS
        • Browser Based (Cloud)
        • Installed - Windows
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Browser Based (Cloud)
        • Installed - Windows
        • Browser Based (Cloud)
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Available
        • Available
        Get Quote
        Get Quote

        User Reviews

        User Ratings

        No Reviews

        No reviews available for the product

        No Reviews

        No reviews available for the product

        Rating Distribution

        No Reviews

        No reviews available for the product

        No Reviews

        No reviews available for the product

        Expert's Review generated by AI

        No Expert ai Review available for the product

        Freshdesk Customer Success has garnered high praise for its user-friendly interface, ticketing system, and comprehensive analytics. Users appreciate the streamlined process of ticket resolution, ...Read more

        Pros and Cons
        • Efficient ticketing system, interface, resolution procedures, and analytics enhancing productivity.

        • Easy ticket raising and process automation for seamless operations.

        • Ability to track product usage and provide comprehensive account information.

        • Web-based accessibility for both internal and external users, promoting convenience.

        • User-friendly interface suitable for new users and easy understanding.

        • Feedback suggests a need for better support to enhance the user experience.

        • Some users found limitations in automation features based on specific business needs.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Integrations

        Integration with other apps

        No Integration information available.

        Customers

        Customers
        Squadcast

        Squadcast

        SHARP

        SHARP

        OKERA

        OKERA

        Leadfeeder

        Leadfeeder

        Ideagen

        Ideagen

        AdStage

        AdStage

        Media and Screenshots

        Screenshots

        No screenshots available.

        No screenshots available.

        Videos
        video-0

        2 Videos

        video-0

        1 Videos

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        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Commune offers Free Trial, but Freshdesk Customer Success (Formely Freshsuccess) does not.

        Commune is designed for Large Enterprises, Medium Business and Small Business.

        Freshdesk Customer Success (Formely Freshsuccess) is designed for Large Enterprises, Medium Business and Small Business.

        Pricing for Commune Starts at $299 whereas for Freshdesk Customer Success (Formely Freshsuccess) Starts at $79/User/Month.

        Some top alternatives to Commune includes ReclaimAI, ZoomInfo InboxAI, Team365, ClientSuccess, Custify, Salesmachine, Simpu, Freshdesk Customer Success (Formely Freshsuccess), Little SaaS Communication, SmartCOMM, Qualified, Workvivo, Commons and Sociocs.

        Some top alternatives to Freshdesk Customer Success (Formely Freshsuccess) includes Freshsales, Parlor, ChurnZero, ClientSuccess, Custify, Salesmachine, Successware, Gainsight CS and Freshdesk Customer Success.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].