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Compare Channels vs VCC Live

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

Channels - Contact Center Operations Software

Channels

(14)
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VCC Live - Contact Center Operations Software

VCC Live

(63)
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Overview
Affiliate Disclosure

Description

Channels is revolutionizing the contact center with a suite of workforce management and customer engagement products designed to improve operational and customer service excellence. ... Read More

VCC Live is a contact center operations' software for small and midsized businesses. It helps to automate, enhance and manage customer interactions. It comes with advanced self-service ... Read More

Entry Level Pricing
  • Starts from $15 , Billed Yearly
  • Starts from $50 , Billed Yearly
Free Trial Availability
  • Free Trial available
  • No free trial
User Ratings

4.5

(14)

4.7

(70)
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Software Demo

Demo

Channels has not given any software demo yet

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Pricing

Pricing Option
      Starting From
      • $15 , Billed Yearly
      • $50 , Billed Yearly
      Pricing Plans

      • LITE

        Get Started

        • Free incoming calls

        • Free phone number

        • 2 call distribution rules

        Show more +

      • BASIC

        Get Started

        • Free incoming calls

        • Free phone number

        • All call distribution rules

        Show more +

      • PRO

        Get Started

        • Free incoming calls

        • Free phone number

        • All call distribution rules

        Show more +

      • Standard

        Get Started

        • Campaign Management

        • Outbound and Inbound Calls

        • Reports and Statistics

        Show more +

      • Professional

        Get Started

        • Includes features of Standard plan, plus

        • Intelligent IVR

        • Quality Control

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      • Multichannel

        Get Started

        • Includes features of Professional plan, plus

        • Sending Automated SMS

        • Sending Automated Emails

        Show more +

        • Browse all pricing plans
      View detailed pricing
      View detailed pricing

      Other Details

      Organization Types supported
      • Medium Business
      • Large Enterprises
      • Small Business
      • Freelancers
      • Individuals
      • Medium Business
      • Large Enterprises
      • Small Business
      • Freelancers
      • Individuals
      Platforms Supported
      • Mobile - iOS
      • Browser Based (Cloud)
      • Mobile - Android
      • Installed - Mac
      • Installed - Windows
      • Browser Based (Cloud)
      • Mobile - iOS
      • Browser Based (Cloud)
      • Mobile - Android
      • Installed - Mac
      • Installed - Windows
      • Browser Based (Cloud)
      Modes of support
      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online
      API Support
      • Available
      • Available
      Get Quote
      Get Quote

      User Reviews

      User Ratings

      4.5

      (based on 14 reviews)

      4.7

      (based on 70 reviews)
      Rating Distribution

      Excellent

      10

      Very Good

      4

      Good

      0

      Poor

      0

      Terible

      0

      Excellent

      58

      Very Good

      5

      Good

      0

      Poor

      0

      Terible

      0

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Read reviews
      Read reviews

      Integrations

      Integration with other apps
      Pipedrive
      Pipedrive

      4.5

      (5199 reviews)

      No Integration information available.

      Media and Screenshots

      Videos

      No videos available.

      video-0

      3 Videos

      Alternatives

      Alternatives
      HoduCC - Call Center Software
      HoduCC

      3.8

      ChaseData - Call Center Software
      ChaseData

      4.6

      Call Center Studio - Call Center Software
      Call Center Studio

      4.7

      FIVE CRM - CRM Software
      FIVE CRM
      uContact - Call Center Software
      uContact

      4.9

      Call Center Studio - Call Center Software
      Call Center Studio

      4.7

      Add to Compare

      Frequently Asked Questions (FAQs)

      Stuck on something? We're here to help with all the questions and answers in one place.

      Channels offers Free Trial, but VCC Live does not.

      Channels is designed for Large Enterprises, Medium Business and Small Business.

      VCC Live is designed for Large Enterprises, Medium Business and Small Business.

      Pricing for Channels Starts at $15/User/Month when Billed Yearly whereas for VCC Live Starts at $50/Month when Billed Yearly.

      Some top alternatives to Channels includes HoduCC, ChaseData, Call Center Studio, Dialpad Contact Center, VCC Live, Callision, ice Contact Center, Vonage Contact Center, RingCentral Contact Center and CloudCall.

      Some top alternatives to VCC Live includes FIVE CRM, uContact, Call Center Studio, Callision, LiveOps, ice Contact Center, Vonage Contact Center, Focus Contact Center, CloudCall and LiveVox.

      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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      9931 Corporate Campus Dr
      Louisville, Kentucky 40223, USA

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      9931 Corporate Campus Dr
      Louisville, Kentucky 40223, USA